Front Desk Clerk at Wesourcehit, LLC

Qualifications

• The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below
• High school education or equivalent experience
• One to two years of customer contact experience

Benefits

• Our Perks
• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

Responsibilities

• The Front Desk Agent greets guests, processes check-ins and checkouts, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations
• Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management
• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc
• Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands
• Pre-register, block reservations and, as appropriate, take same day and future reservations
• Cancel room reservations according to policies and procedures
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
• On time and at work when scheduled and in proper uniform
• Perform special projects and other responsibilities as assigned
• Participate in task forces and committees as requested
• Consistent professional and positive attitude and actions when communicating with guests and associates
• Ensure maintenance problems are promptly reported through proper channels
• Comply with all company policies and procedures
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned
• Check with manager/supervisor before leaving work area for any reason
• On time and at work when scheduled, and in proper uniform
• Attend department meetings as scheduled
• Respond to guest requests, concerns and problems to ensure guest satisfaction
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken
• Any other tasks/duties as requested by management