Front Desk Clerk at Gateway Campgrounds - TRG Living

As a first point of contact for our guests, the Front Desk Clerk provides superior service to all guests when checking visitors in and out of the resort, answers questions as well as helps to resolve any issues.

Reports to: Community Manager

Primary Duties & Responsibilities

• Must have working knowledge of the facilities, layout, programs, product line and Reservations system
• Process guest check-ins & check-outs
• Assist guests with resort services
• Check to assure visitors have departed the resort
• In advance of guests' arrival, create check-in packets for guests
• Run reports from the reservation system on a daily basis
• Keep Front Office Manager apprised of any issues or incidents that occur and may need to be acted upon
• Mail confirmations & other mailings as needed
• Know and provide accurate information on community policies
• Must have a "Guest First" attitude
• Communicate with other departments to support customer satisfaction
• All other duties as assigned

Required Skills/Abilities:

• Must possess superior customer service skills
• Ability to effectively communicate with all levels of staff and guests
• Must have knowledge of Microsoft Office
• Working knowledge of computerized reservation systems
• Weekend work required

Education and Experience

• Minimum high school diploma or GED
• Excellent organizational skills with a high level of accuracy
• RV Camping knowledge a plus
• Reservation experience a plus

Physical Requirements:

• Must be able to lift 25 lbs.
• Must be able to work effectively in a fast-paced, multi-functional, demanding environment

Job Type: Full Time

Pay: $14.00 per hour

Benefits:

• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day and Evening shifts
• Weekends

Job Type: Full-time

Pay: From $14.00 per hour

Schedule:

• 8 hour shift
• Weekends only

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred

Work Location: In person