Front Desk/Branch Support Representative - Southwest Airlines Federal Credit Union

Front Desk/Branch Support Representative

Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Front Desk/Branch Support Representative for our Dallas Branch located at our corporate office near Love Field Airport.

The Benefits of Working Here:

We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:

• FREE health insurance
• FREE dental insurance
• FREE vision insurance
• FREE life insurance
• FREE short-term and long-term disability
• FREE employee checking account
• Paid Time Off up to 3 weeks per year
• 13 Paid Holidays (2 ½ weeks of more paid time off!)
• Flexible Spending Accounts
• 401(k) plans with employer match
• Company funded retirement pension plan
• Tuition reimbursement
• Casual dress code, every day!
• Ongoing training through classroom and online formats
• Employee recognition programs
• Employee committees that promote culture, fun and wellness
• Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge

Position Summary:

The Front Desk/Branch Support Representative is responsible for performing a wide variety of supportive, clerical, and receptionist duties. A Front Desk/Branch Support Representative must be professional, courteous, and deliver top-notch service when assisting members and co-workers face-to-face or by phone.

Job Responsibilities:

• Clerical and Receptionist Duties
• Provide Administrative Information to Credit Union Personnel
• Completing Member Service Transactions, open new accounts, and regularly complete weekly/monthly reporting
• ATM and Night Deposit Transactions
• Receiving and Directing Telephone Calls

This position also performs a variety of miscellaneous support functions:

• Processes Voucher Transactions
• Notary Republic
• Returned Mail
• Reporting Projects
• Check Hold Reviews

Qualifications:

• Great attitude and enthusiasm!
• Excellent Public Relations skills
• General understanding of products and services offered by the Credit Union
• Have a comprehensive knowledge of using a computer, Microsoft Outlook, Excel, Word and Teams
• Clear written and verbal communication while maintaining professional, courteous, and friendly service to our members and co-workers
• Ability to multi-task and maintain organization and efficiency in a fast-paced environment
• One to twelve months of similar experience is preferred
• High School diploma or equivalent
• All qualified candidates must pass a credit and background check to be qualified

Pay:

DOE

Schedule:

Monday to Friday, 8:20am – 5:00pm

Work Location:

2430 Shorecrest Drive, Dallas, TX 75235

Company Overview:

Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website: https://www.swacu.org/connect/careers.html.