Front Desk Associate - Quality Inn Tanglewood
Roanoke, VA 24014
About the Job
Hotel Front Desk Clerk Job Description:
- Previous Experience Must be needed in Hotel Industry.
- Greet guests and patrons as they arrive.
- Ask if guests have a prior booking.
- Manage the registration process.
- Ask for identification and ensure that the provided credentials are accurate.
- Handle guest check-ins and check-outs appropriately.
- Operate hotel switchboard, take calls and provide information, and transfer calls.
- Manage accurate accounting of all rooms.
- Provide guests with room keys and call for bellboys if necessary.
- Take reservations over the telephone, through emails, and in person.
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
- Refer guests to appropriate departments to resolve complaints or provide suggestions.
- Compute bills and take payments.
- Provide guests with directions around the hotel.
- Contact housekeeping and maintenance departments when a problem is reported.
- Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Salary: $12.00 & Up per hr. as per experience.
Source : Quality Inn Tanglewood