Front Desk Associate - Full Time - Horizon House (CCRC)

Pay Range: $18.69 - $23.81 / hour (DOE)

Available Schedule(s):

Friday-Tuesday 11:30 AM - 8:00 PM or 10:00 AM - 6:30 PM

Horizon House is more than a place to work. It is an opportunity to build a career in a dynamic community dedicated to wellbeing, life fulfillment, and purposeful living in a diverse community. We are looking for future team members who understand that new ideas are welcomed and meant to build and improve on old traditions. We care, we listen, and we value our employees and demonstrate this in everything we do. Join our team and help make a difference in someone’s life every day.

Summary:

The Front Desk Associate provides the first impression of Horizon House by providing excellent customer service to residents, guests, visitors, and staff in-person, on the phone, and via written communications. Responsible for delivering a stellar customer service and hospitality experience for our community.

Essential Job Duties

• Greets residents, staff, vendors, and guests warmly; Providing an outstanding level of customer service to foster a welcoming and inviting environment.
• Assists with requests for information and services. Makes referrals to appropriate departments for specialized services.
• Coordinates communication to the appropriate departments and residents utilizing the proper communication channels.
• Supports residents by tracking packages, groceries, and other deliveries upon arrival, and follows protocols to ensure arrangements for delivery/pick-up are communicated to the recipient.
• Communicates professionally to meet the needs of the residents, guests, and Horizon House staff.
• Maintains security by monitoring the main entrance, screening for authorization of community entry, monitoring logbook, and issuing visitor badges.
• Monitors surveillance cameras to detect and follow response protocols for disruptions, threats, or unlawful acts.
• Maintains reception desk and reception common areas in a clean and tidy manner at all times.
• Conducts screening protocols (e.g. temperature measurements, screening questionnaires, etc.) of individuals entering the community as needed.
• Monitors Emergency Response System and fire panel and acts accordingly to alarms in accordance with facility policy.
• Prepares Access Key Cards for resident lockouts, guest rooms, and employees and contract employees.
• Responds to emergency situations according to the procedures outlined in the Horizon House Disaster Manual.
• Communicates and works in concert with other Front Desk Associates to ensure that all areas of work are covered.
• Ensures working knowledge of all processes, procedures, systems, and equipment at Reception.
• Provide general administrative and clerical support.

Essential Experience/Knowledge/Education/Specialized Training

• High School Diploma, GED or equivalent.
• One (1) year customer service experience with cash handling, accounting and/or telephone receptionist tasks;
• Proficiency with Microsoft Office products including Word, PowerPoint, Excel, Outlook, Teams and comfort/familiarity with various web-based computer systems.
• Effective communication is a core component of this role.