Front Desk Associate Afternoon/Evening - Priory Hospitality Group

ABOUT THE PRIORY HOSPITALITY GROUP

Among its other holdings, Priory Hospitality Group owns and operates the Priory Hotel and Grand Hall at the Priory on Pittsburgh's North Shore and Mansions on Fifth. The Priory Hospitality Group is Pittsburgh's premier owner, operator and developer of independent hotels and event spaces

The Priory Hotel is a boutique 42-room hotel in Downtown Pittsburgh on the city's North shore.

Pittsburgh's Grand Hall at the Priory is Western Pennsylvania's most historic event venue.

Mansions On Fifth Hotel is a boutique luxury hotel in Pittsburgh's East End. Located in Shadyside, just minutes from the University of Pittsburgh and Oakland.

JOB DUTIES

Front Desk Associate

The Front desk associate is often the first point of contact for the guest with Priory Hospitality Group Hotel's. As such they hold one of the most important positions in the hotel and serve as a first and often final impression of the hotel. Their job is to ensure that impression is a positive and helpful experience, one that the guest will be happy to share with other potential customers. The front desk associate is also responsible for a great majority of the hotel's income in the form of room sales. They must be able to act as a sales associate and efficiently and pleasantly book potential guests with The Mansions on Fifth.

In addition to these general duties listed below, front desk staff must also help guests with any needs they may have and always meet guests with a smile and polite greeting. Front desk staff should also be aware of daily hotel events and functions outside of their immediate department so as to be able to answer any questions a guest may have.

Night Audit shifts should complete all end of day accounting processes. Act as on-site overnight security for the building. Set breakfast items and clean and dust public areas as needed.

Responsibilities

• Greet guests as they enter the building
• Answer phone calls and reserve reservations
• Record messages and forward information to the appropriate departments
• Help guests with luggage, open doors for guests, direct guests to any needed hotel amenities.
• Ensure the highest possible level of guest satisfaction and service
• Follow all Priory Hotel Group employee guidelines as laid out in Employee handbook
• Always be kind and courteous to guests
• Inventory of front desk supplies, and documenting when new supplies are needed
• Completion of any other tasks assigned by manager or owners

The Priory Hospitality Group is an Equal Opportunity Employer.
This job posting will close in 30 days, applications will be kept on file for 1 year.