Front Desk Assistant - Luther Arms - CRM Residential

CRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to the dedicated and talented individuals who have chosen to build their careers with us. We take great pride in our values, and we live and breathe them every day.

Working at CRM Residential is so much more than a job, it is a career with purpose. No matter what department or level of the company you join, our mission is to provide a comfortable and reliable home environment for those who need it most and to provide excellent service to our customers. You will make a difference.

Why Join the CRM Residential Team:

• Comprehensive Health Coverage
• Retirement Savings with employer contribution
• Bonus Potential
• Paid Time Off (PTO)
• Company Paid Holidays

What You’ll Get To Do:

The Front Desk Assistant will receive general supervision, direction and guidance from the Community Manager. The Front Desk Assistant will assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail and generally being a helpful and positive presence in the workplace. The Front Desk Assistant must be professional, polite, and attentive while also being accurate. The Front Desk Assistant should always be prepared and responsive, willing to meet each challenge directly, must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, the Front Desk Assistant should have a genuine desire to meet the needs of others. This role will be responsible for but not limited to:

• Comply with established policies and procedures and not take any actions to such guidelines without authorized approval
• Handle telephone calls professionally and in a prompt manner.
• Ensure resident selection and orientation follows the HUD Manual and the Community Realty Management Occupancy Manual.
• Maintain and organize resident files according to the CRM Residential Occupancy Manual.
• Assist with leasing of vacant apartments
• Ensure all certifications and recertifications being conducted follow the HUD Manual
• Maintain the waiting list according to the HUD Manual. Make sure all applications are added to the waiting list and processed in a timely manner
• Ensure EIV and TRACS are utilized according to HUD protocol
• Write work orders immediately and process them for the maintenance department
• Assist management on required paperwork for new move-ins, move-outs, recertifications and other HUD required paperwork
• Collect rent and other payments on a daily basis and prepare for deposit
• Prepare computer reports periodically required by CRM Residential and file accordingly
• Assist residents with various local social services and other related agencies
• Assist Community Manager in court when required
• Assist Community Manager with newsletters and other marketing material
• Contribute to resident satisfaction and the achievement of property goals

Requirements:

• High School diploma or equivalent education required
• Previous experience as an administrative assistant required
• Proficiency in Microsoft Office (Excel and PowerPoint in particular)
• Ability to work with a variety of people and make them feel comfortable quickly
• Must be able to multi-task
• Ability to work any scheduled hours as well as additional hours needed to complete the job
• The position requires effective oral and written communication skills
• Strong customer service skills required
• Must have strong organizational and time management skills

About CRM Residential:

CRM Residential is an award-winning full-service property management company which professionally manages 11,000 apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a passion for office work and a desire to work for a reputable company, we encourage you to apply for this exciting opportunity.

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