Front Desk Agent - Linchris Hotel Corporation

Job Description

Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Front Desk Agent to join our team. The Front Desk Agent is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out duties and by interacting with guests and the general public by phone and in person.

Responsibilities

• Provides professional and courteous guest service at all times
• Greets arriving guests
• Answers telephone calls courteously, efficiently and using a seven step sale process on every call
• Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions
• Generates, confirms, cancels, and changes guest reservations
• Keeps records of room availability and guest accounts
• Computes bills, receives payments, and makes change for guests
• Promotes any current hotel marketing programs
• May perform additional duties as required

Qualifications

• High school diploma or GED; no experience required
• Good math and computer skills
• Must be able to pass background check
• Must be physically able to carry out duties, which includes walking and standing to a significant degree, reaching, handling, lifting, talking, hearing, and seeing
• Must be able to lift up to 75 pounds and frequently lift and/or carry/transport objects weighing up to 50 pounds
• Must be able to read, write, and speak in English

Company Description

Our unique position in the hospitality industry is a direct result of valuing people first. Owners, managers, associates, customers, and communities - peoples' needs drive our management style, generating programs that inspire value and automate profits.

Growth and sustenance in a highly competitive industry require a winning team with a high level of principle and strong moral character. It is with this belief we have structured our hiring mechanism that enables Linchris teammates to trust each other and, in the end, help customers as a united family. The measure of our success as a leading hotel management company is only an aggregate of these individual satisfactions turning into results.

Our path is set and our mission is to follow it to a better future together.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life Insurance
• Voluntary Life Insurance and Disability Insurance
• Paid Time Off (PTO)
• Holiday Pay
• Discount Hotel Rooms
• Weekly Pay
• Opportunity for Advancement
• Employee of the Quarter