Front Desk Agent - Poco Diablo Resort

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

QUALIFICATIONS:

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred. 
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
• Must be able to convey information and ideas clearly. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Must work well in stressful high pressure situations. 
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
• Must be able to work with and understand financial information and data and basic arithmetic functions. 
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
• Ability to read comprehend and write simple instructions and/or short correspondence and memos 
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
• An operational knowledge of Microsoft Office suite 
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
• Ability to participate in the creation of an enjoyable work environment 

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service facilities and hours of operation.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Poco Diablo Resort and Spa, a full-service hotel and spa in Sedona, Arizona, offers comfortable and affordable accommodations, upscale on-site amenities including a wellness spa, and breathtaking views of the Red Rock monoliths.  THE RED ROCKS AWAIT Unwind in spacious accommodations that combine the comfort of home with the convenience of a full-service hotel. Plunge into the heated outdoor pool or relax in our whirlpool spa. Indulge at our full-service spa with a massage or a facial. Refine your backhand on one of four tennis courts or grab a workout in the state-of-the-art fitness center. Host an elegant wedding or an impressive business meeting in 8,500-square-feet of versatile meeting space. The choice is yours.

Experience our all-new restaurant, Willows Kitchen & Wine Bar, offering American eclectic cuisine, sourcing seasonal ingredients that pair wines locally and from around the world.  Our menu features small plates along with large plates and a la carte dishes.  Willows Kitchen & Wine Bar offers al fresco dining with views of the Sedona red rocks alongside live entertainment, handcrafted cocktails, and local craft beers.  Willows Kitchen & Wine Bar offers the perfect canvas for your next memorable Sedona culinary and wine experience.

The Spa at Poco Diablo brings a new level of relaxation and wellness to your stay. Our boutique size allows us to take a personalized approach to your visit and deliver the highest quality of service for the ultimate relaxation. We focus on eco-friendly, organic, natural products offering a head-to-toe healing experience. Browse our full-service spa menu including massage, body scrubs and wraps, facials, hair salon, and wedding services.

Inspire your colleagues with an event featuring red rock views, and state of the art audio visual technology.  The resort offers 8,500 square feet of flexible indoor/outdoor meeting space and an 8-acre event lawn that can be customized for small to mid-size gatherings up to 200 people.  Admire gorgeous views of Sedona red rocks from the Poco Diablo Ballroom or Cottonwood room.  Breakout spaces are also available to accommodate smaller meetings.  Our skilled on-site culinary and event team will work with you to plan and execute your next event at Poco Diablo Resort.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan