Front Desk Agent - Peppermill & Western Village

The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Also, to provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.

Duties:

• Provide Peppermill service philosophy.
• Check hotel guests in and out.
• Be able to handle difficult situations and uphold the Peppermill standards.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments (reservations, bell desk, housekeeping, Information Desk, Concierge).
• Maximize revenue with suite upgrades and rate integrity.
• Supports the company culture expectation on delivering 4 diamond service.

Qualifications:

• High school diploma or equivalent.
• Customer service experience.