Front Desk Agent at Hotel Anna & Bel

WHO WE ARE

Property Information:

In the heart of Fishtown, an 18th-century former women’s asylum has been beautifully transformed into a luxury boutique hotel. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. With timeless elegance and contemporary charm, the hotel blends its rich history with modern amenities. From the inviting warmth of the heated outdoor pool to sun-drenched balconies, Anna & Bel offers a serene oasis that inspires and delights, a true escape from the hustle of daily life.

Anna & Bel is committed to:

• Entrepreneurship: Just as this building was revitalized with vision and innovation, we foster a culture that celebrates creative solutions and supports new ideas for our guests and team alike.
• Connection: We believe in creating meaningful relationships through personalized service and a welcoming atmosphere, fostering a sense of belonging for everyone who enters our doors.
• Excellence in Service: We go beyond expectations with attention to detail and a proactive approach to delighting guests with thoughtful, personalized touches at every turn.
• Community: As a proud member of the Fishtown neighborhood, we are committed to celebrating its culture, supporting local businesses, and creating a space that brings people together.

THE ROLE

Front Desk Agent AKA House Manager

A House Manager at Anna & Bel is more than just a host — they are a cornerstone of our luxury boutique experience. From offering a warm welcome to ensuring a seamless departure, this role requires someone who thrives in a tech-forward environment while maintaining the charm and hospitality expected in a boutique setting. Our team members are not just service providers; they embody the essence of Anna & Bel and fit naturally into the elegant yet approachable atmosphere of our hotel.

Responsibilities:

• Overnight shifts required for Sunday and Monday nights.
• Must have open availability for the other three shifts.
• Manage internal tasks and guest communication using proprietary software.
• Assist with the check-in/check-out process while building meaningful connections with guests.
• Provide thoughtful recommendations and booking services for transportation, tours, events, and dining.
• Facilitate reservations and room changes.
• Collaborate with other departments (housekeeping, maintenance, F&B, and Central Support) to ensure a seamless guest experience.
• Prepare and deliver VIP amenities.
• Perform other duties as assigned to meet the needs of the business.

IDEAL CANDIDATE

• Embodies the warmth, strength, and creativity that reflects the spirit of Anna & Bel.
• A team player with a proactive mindset, strong attention to detail, and a love for multitasking.
• Enthusiastic about learning and sharing knowledge of the local area.
• Passionate about providing thoughtful service and creating memorable guest experiences.
• Adaptable and willing to lend a hand to other departments when needed.
• Thrives in an entrepreneurial environment that encourages innovation and creative solutions.
• Values connection and building relationships with both guests and team members.

REQUIREMENTS & EXPERIENCE

• Experience in luxury service.
• A flexible schedule to meet the demands of a 24/7/365 operation.
• Familiarity with Slack (preferred).
• Ability to lift, pull, and push moderate weight.

COMPENSATION & BENEFITS

• Competitive pay.
• Generous benefits package available.
• Holiday pay.
• An environment that encourages creativity, leadership, and growth.
• Hotel discount program.

• We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.