Front Desk Agent at Channing House

ABOUT US

Channing House is a leading not-for-profit Life Care Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 170 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY

The Receptionist works as the central point of internal/external communications and security at the residential facility. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities:

Front Desk and Administrative 65% of job duties:

• Greets and assists all residents and visitors with excellent customer service and welcoming demeanor.
• Manages and assists all resident questions appropriately or directs to person or department qualified to help.
• Answers and re-directs telephone calls professionally and in a timely, friendly, and polite manner.
• Documents all relevant information on the reception communication logs.
• Processes mail for Health Center residents, vacant apartments, deceased residents, and others as directed.
• Prioritizes up-to-date e-mail, reception bulletin board communication ensuring that requests are addressed as soon as possible.
• Provides assistance to residents with reservations, lost & found, lifting boxes or bags onto luggage rack or shopping basket, etc.
• Receives deliveries and ensures packages routed to the appropriate recipient and/or destination.
• Assists with printing, scanning and/or copying documents, distributing & mailing resident statements, stuffing envelopes, and data entry.
• Perform administrative and bookkeeping duties including entering cash receipts and accounts payable, compiling guest room charges, updating resident photo directory, and other tasks as needed.
• Maintains a cleanly and organized reception area and mailroom at all times.
• Notifies department heads and supervisors of resident passing and post memoriam frame as necessary.
• Remains awake and alert at all times, on all shifts.

Safety and Security 35% of job duties:

• Maintains security for residents and facility at all times by ensuring individuals entering the facility are residents, employees, or registered visitors. Announces visitors appropriately.
• Monitors video cameras following correct procedures.
• Follows safety and emergency preparedness procedures and responds effectively to all emergency situations.
• Calls the on-call Administrator, 911, or the Palo Alto Police Department (PAPD) during applicable events.
• Safeguards the stamp box, lock box, guestroom, board room, freight elevator, business office keys. Maintains documentation of staff that hold each key.
• Maintains confidentiality of information under Health Insurance Portability and Accountability Act (HIPAA) regulations and Channing House policy.
• Immediately notifies Nursing Staff immediately should a Health Center Roam Alert resident leave, or attempt to leave, the building unescorted.
• Act as Incident Command in emergency situations, when management staff are not available.
• Attends all mandatory in-service and safety procedure exercises and meetings.

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience:

• 3-6 months of receptionist experience preferred
• Equivalent combination of education and experience welcomed

Educational/Position Requirements:

• High School diploma, GED

Channing House Diversity Statement:

Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race, such as natural hair, hair texture, hair type, and protective hairstyles), color, age, religion, national origin, ancestry, citizenship, immigration status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, sexual orientation, reproductive health decision making, disability (including sensory disability and use of a service animal by a person with a disability), HIV/AIDS and Hepatitis C status, a legally protected medical condition, genetic information or data credit history, genetic information, status as a victim or domestic or sexual violence (including harassment, sexual assault, or stalking), expunged juvenile record, arrest or conviction records (except as legally required), use or non-use of lawful products off of Company premises during non-working hours, performance of duty in a uniformed service military or veteran status, or any other basis protected by local, state and/or federal law. Channing House also prohibits discrimination, harassment, disrespectful, or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

On Call- Availability for AM, PM, Overnight (graveyard), and or Weekends