Front Desk Agent - Le Meridien Chicago - Oakbrook Center

Earn $17/hour

This is a full-time role with a flexible schedule. You will be meeting and greeting hotel guests seeking to discover our Le Meridien Hotel and the many exciting shopping and dining opportunities surrounding our hotel. Located at the exclusive Oakbrook Center Mall, Le Meridien is the busiest hotel in the Oak Brook area. A role at the front desk gains quick exposure to overall hotel operations and management, and provides excellent career advancement potential. 

Ripe with contemporary calm and artful sophistication, Le Méridien Chicago - Oakbrook Center is situated adjacent to its eponymous shopping destination in Oak Brook, Illinois. From this superb vantage point, hotel guests can access Oak Brook's most prominent attractions with ease, including Drury Lane Theatre, the Elmhurst Art Museum and downtown Chicago.

Providing an inspiring setting to work and play, our guest rooms and suites feature contemporary artwork, luxurious bedding and state-of-the-art technology. Join us at El Tapeo, where modern Spanish cuisine and breathtaking views of Oak Brook take center stage. For a more casual dining experience, head to Longitude 87 Bar + Restaurant, serving light bites, microbrews, cocktails and wines by the glass. Refresh with a visit to our Spa Suites or reboot with a workout in our hotel's modern fitness center. For those seeking event space in Oak Brook, we offer several sophisticated venues, including a stunning ballroom with floor-to-ceiling windows.

WHAT WE OFFER:

• Competitive rate of pay.
• Great Medical, Dental, Vision, Life, STD, Life Insurance
• 401K Match
• Free shift meal
• Hotel Discounts at Marriott Hotels!

ROLES & RESPONSIBILITIES:

• Greet arriving hotel guests and check them into their accommodations.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Check guests out of hotel upon departure, ensure their bills are accurate and properly settled. 
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Stays informed of sales strategies, packages, promotions and discounts.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

JOB REQUIREMENTS:

• Strong guest service and passion in working with people at all levels.
• One year related experience; preferred.
• LightSpeed and other Marriott system knowledge is preferred.
• Able to multi-task and being adaptable to the task at hand.
• Proficient computer literacy with multiple systems
• Able to handle situations under pressure.
• Detailed and goal orientated.
• Strong written and verbal communication skills.
• Great sense of urgency and provides great follow through.
• Fully available to work a flexible schedule including evening, weekends and holidays

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.