Front Desk Agent/ Night Auditor (Full-Time, Nights) - Sterile Services Co

JOB SUMMARY:

The Night Auditor provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. This full-time role is scheduled for 11 PM-7 A.M., including some weekends as required. Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).

Education & Experience:

• High School diploma or equivalent.
• Excellent organization and time management skills.
• Ability to communicate clearly and effectively.
• Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
• Proven experience as a night auditor or in a similar role, preferably in the hospitality industry.

Additional Requirements:

• Availability for night shifts from 11 P.M. - 7 A.M., with flexibility for some weekend shifts.
• Must attend mandatory training.

Physical & Mental Requirements:

• Light work: Lifting up to 20 pounds occasionally.
• Must be effective in handling stressful and high-pressure situations.
• Excellent problem-solving skills and ability to respond to guest needs efficiently.

DUTIES AND RESPONSIBILITIES:

• Greet and assist all guests with a friendly and professional demeanor.
• Handle guest requests, problems, and complaints at the front desk or through reservations.
• Ensure prompt delivery of packages, mail, and messages as needed to guests.
• Set up and manage breakfast program, as well as other front office operations.
• Be familiar with and follow emergency procedures to ensure guest safety.