Front Desk Agent - Jobs for Humanity

SUMMARY
Atelier Ace is the in-house creative studio that develops and operates Ace Hotel, Sister City, Maison de la Luz, and their partners and affiliates. The full-service studio is composed of multi-disciplinary thinkers, designers, architects, enthusiasts, optimists and friends with some number folks to keep things upright. With a creative and operations team that understands the essence of our brands and products, Atelier Ace aims to create inspiring, cohesive and meaningful experiences for people.

Guest Service Agents are responsible for both Front Desk and Reservations Agents responsibilities. Depending on demand and department needs, the Front Office Agent will work his or her shift either at the Front Desk or in Reservations. Make guests feel welcome. It is important to use common courtesy such as greeting, maintaining eye contact, smiling and engaging in simple and friendly conversations.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Greeting all guests and always ready to assist when needed.
• Responsible for activity from the curb to the front desk, as well as to the public spaces and guest rooms.
• Assist with luggage for all arrivals and departures.
• Introduce guests to the Front Desk Agent.
• Acclimate guests with the Ace Hotel and their room accommodations including wifi access, video on demand, navigation of tv and cable channels, utilizing turntables, climate controls.
• Assist other team members when needed.
• Communication with fellow Guest Service Agents and RBX Agent via radio and other handheld devices.
• Proper handling of equipment such as radios, bell carts, luggage, luggage chex, keys, etc.
• Keep storage area organized and clean.
• Maintain current and accurate knowledge of events happening in hotel surrounding area / city, that are aligned with the Ace brand and culture by way of accessing the internet.