Front Desk Agent: - THE PFISTER HOTEL
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: Description Do you strive to set yourself apart by
your gracious service and impeccable style? Are you passionate and
energetic about delivering exceptional experiences to guests in the
premier luxury hotel in downtown Milwaukee? If so, The Pfister is
looking for a Front Desk Agent to be a part of our team and continue its
iconic legacy. As a Front Desk Agent you will greet our guests and
welcome them to return for future stays, while providing them with
prompt and courteous service. The way our guests are treated, largely
impacts their experience here; so, if you are a person with a smile on
your face, this position is great for you! Built in 1893, The Pfister
Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of
the best hotels in Milwaukee and the Midwest, we continue to celebrate a
grand tradition of gracious service and impeccable style. The Pfister
Hotel has received AAA Four Diamond hotel status for 46 consecutive
years. The hotel is one of only 11 properties throughout North America
to maintain the AAA Four Diamond designation since the inception of the
Diamond Rating program in 1976. What you will be doing: Greet and
welcome guests as they arrive at the hotel. Check guests in and out of
rooms. Input and retrieve information routinely from computer system to
communicate guest requests. Make appropriate selection of rooms based on
guests' needs. Effectively deal with internal and external customers,
some of whom will require high levels of patience, tact, and diplomacy
to defuse anger, collect accurate information and resolve conflicts.
Respond to guest requests and questions regarding area or hotel, outlet
information and services as well as handle guest issues and report
complaints to management. Promptly answer the phone in a professional
and clear manner. Maintain cash handling accuracy including
responsibility for House Bank. Other duties as assigned. What we are
looking for: Previous hotel, receptionist, front desk, or related
administrative experience strongly preferred. Previous experience with
OPERA or other Hospitality Property Management Software strongly
preferred. Excellent customer service skills and communication are
required. Ability to stand for the entire shift and move throughout the
front office to continuously perform essential job functions. Ability to
read, listen, and communicate effectively in English, both verbally and
in writing. Ability to access and accurately input information using a
moderately complex computer system. Hearing and visual ability to
observe and detect signs of emergencies. High school diploma or
equivalent required. What's in it for you? A free, well-balanced meal
every shift Room discounts at Marcus Hotels & Resorts and Historic
Hotels of America properties Discounts at Marcus Hotels & Resorts
restaurants, cafes, lounges, golfing, skiing and spa Discounted parking
"Two for one" movie theater coupons at... For full info follow
application link. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/01B029502A964A85
your gracious service and impeccable style? Are you passionate and
energetic about delivering exceptional experiences to guests in the
premier luxury hotel in downtown Milwaukee? If so, The Pfister is
looking for a Front Desk Agent to be a part of our team and continue its
iconic legacy. As a Front Desk Agent you will greet our guests and
welcome them to return for future stays, while providing them with
prompt and courteous service. The way our guests are treated, largely
impacts their experience here; so, if you are a person with a smile on
your face, this position is great for you! Built in 1893, The Pfister
Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of
the best hotels in Milwaukee and the Midwest, we continue to celebrate a
grand tradition of gracious service and impeccable style. The Pfister
Hotel has received AAA Four Diamond hotel status for 46 consecutive
years. The hotel is one of only 11 properties throughout North America
to maintain the AAA Four Diamond designation since the inception of the
Diamond Rating program in 1976. What you will be doing: Greet and
welcome guests as they arrive at the hotel. Check guests in and out of
rooms. Input and retrieve information routinely from computer system to
communicate guest requests. Make appropriate selection of rooms based on
guests' needs. Effectively deal with internal and external customers,
some of whom will require high levels of patience, tact, and diplomacy
to defuse anger, collect accurate information and resolve conflicts.
Respond to guest requests and questions regarding area or hotel, outlet
information and services as well as handle guest issues and report
complaints to management. Promptly answer the phone in a professional
and clear manner. Maintain cash handling accuracy including
responsibility for House Bank. Other duties as assigned. What we are
looking for: Previous hotel, receptionist, front desk, or related
administrative experience strongly preferred. Previous experience with
OPERA or other Hospitality Property Management Software strongly
preferred. Excellent customer service skills and communication are
required. Ability to stand for the entire shift and move throughout the
front office to continuously perform essential job functions. Ability to
read, listen, and communicate effectively in English, both verbally and
in writing. Ability to access and accurately input information using a
moderately complex computer system. Hearing and visual ability to
observe and detect signs of emergencies. High school diploma or
equivalent required. What's in it for you? A free, well-balanced meal
every shift Room discounts at Marcus Hotels & Resorts and Historic
Hotels of America properties Discounts at Marcus Hotels & Resorts
restaurants, cafes, lounges, golfing, skiing and spa Discounted parking
"Two for one" movie theater coupons at... For full info follow
application link. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/01B029502A964A85
Source : THE PFISTER HOTEL