Front Desk Agent - Union League Liberty Hill

Job Title: Front Desk Agent                                                                     

Reports to: Lodge Director, Front Desk Manager

Department: The Lodge

Location: Union League Liberty Hill (800 Ridge Pike, Lafayette Hill, PA 19444)

Description:

The front desk agent is responsible for daily duties such as checking guests in and out, managing guest requests, and taking reservations along with posting guest charges. This is a full-time position requiring availability on the weekends.

Responsibilities:

• Assist arriving and departing members and guests
• Thoroughly understands and follows proper credit and member billing policies and procedures
• Understands and monitors room status information
• Knows room locations, types of rooms available, and all room rates
• Uses suggestive selling techniques to sell rooms and to promote other services of the club
• Balances credit cards at the end of the shift
• Communicated billing issues to accounting and the front desk manager
• Transfers and posts all charges for in house guests
• Coordinates room status updates by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests and part day rooms
• Provides information regarding availability and rates for members and guests
• Manages room keys
• Operates front desk equipment
• Processes member/guest check-in and outs
• Posts and files all charges to members’ and other accounts
• Uses proper telephone etiquette
• ALWAYS GREETS THE MEMBERS AND GUESTS WITH A SMILE
• Processes mail, packages, and messages that arrive at the front desk
• Knows of daily activities and meetings taking place in the club
• Reports unusual occurrences or requests to the Front Desk Manager
• Knows all safety and emergency procedures
• Maintains the cleanliness and neatness of the front desk area
• Completes assigned tasks from the Front Desk Manager
• Must always show up in full uniform

Skills and Requirements:

• High school diploma or equivalent
• Customer Service experience
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• The ability to work independently and multi-task
• Desire and willingness to work as a team and within other departments
• Personal maturity, sound judgement, motivation, and integrity
• Timing Flexible
• Team player

Hours:

• Must have availability to include nights and weekend AM and PM shifts

Compensation:

• Fair wages and safe working environment
• Employee meals
• Energetic, multi-faceted, team-oriented work atmosphere
• Exposure to a national market
• Opportunities of promotion from within
• Educational funding for employees and Scholarship opportunities for employee children and grandchildren
• Uniforms (for uniformed employees)
• Two weeks' vacation after one year (for full-time employees)
• 401K retirement plan with employer match of up to 6% once required hours are met (for full-time and part-time employees)
• Choice of three Blue Cross health plan products (for full-time employees)
• Dental insurance (for full-time employees)
• Employer paid life insurance and disability program (for full-time employees)