Front Desk Agent - Hotel - MAMA SHELTER LA

As a Front Desk Receptionist of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Objective: The Mama Front Desk Receptionist is responsible for greeting and welcoming guest and making them feel welcomed in their environment.

The Mama Front Desk Receptionist is a non-exempt position under FLSA and reports directly to the Front Office Manager.

• Essential Duties and Responsibilities:
• Greets and welcomes guests.
• Assigns rooms and keys.
• Adheres to room rates as assigned by Rooms Division Manager.
• Maintain room availability.
• Collects and distributes messages for guest.
• Prepares bills and collects payments for visit.
• Assists in solving billing discrepancies.
• Answers inquiries regarding hotel area and services.
• Provides guests with places to visit, eat and shop.
• Arranges transportation of guest.
• Maintains hotel records.
• Runs nightly reports as needed.
• Night audit shifts will be included on the weekly schedule based on hotel needs.
• Other duties as assigned.

Skills/Qualifications

• Related hotel front desk experience.
• High school diploma or some college preferred.
• Intermediate computer skills.
• Must have well developed problem solving skills.
• Must have the ability to work flexible work hours including evenings and weekends and holidays.
• Must possess excellent oral and written communication skills.
• Ability to anticipate needs and wants of guests while balancing business needs of the Company.
• Ability to work under pressure, prioritize tasks.
• Passionate and creative.
• Team Player.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move quickly while utilizing safe lifting and twisting practices
• Ability to lift up to 25 lbs.
• Ability to stand for extended periods of time
• Ability to reach with hands, climb and balance
• Ability to communicate verbally and hear
• Ability to use close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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