Front Desk Agent- Embassy Suites by Hilton Williamsburg, VA - Blue Sky Hospitality Solutions

About the Front Desk Representative Position

We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.

Front Desk Representative Responsibilities

• Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc)

• Greet and welcome guests

• Answer questions and address complaints

• Answer all incoming calls and redirect them. Take and deliver messages as necessary

• Receive incoming letters, packages, etc and distribute them

• Prepare outgoing mail by drafting correspondence, securing parcels, etc

• Check, sort, and forward emails as required

• Monitor office supplies and place orders when necessary

• Keep updated records and files

• Monitor office expenses and costs

• Take up other duties as assigned (travel arrangements, schedules, etc)

Front Desk Representative Requirements

• Some experience as a front desk representative, agent, or relevant position

• Familiarity with office machines (e.g. fax, printer etc.)

• Knowledge of office management and basic bookkeeping

• Proficient in English (oral and written)

• Excellent knowledge of MS Office (especially Excel and Word)

• Strong communication and people skills

• Good organizational and multi-tasking abilities

• Problem-solving skills

• Customer service orientation

• High School diploma; additional qualifications will be a plus