Front Desk Administrator - 2nd Shift - The Panther Group

The Panther Group has an immediate need for a Front Desk Administrator for a major healthcare provider in NY, NY. 

This position would be working Monday through Friday 12pm to 8pm and has the possibility of going permanent. 

JOB DESCRIPTION

Seeking a people person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.

• Assist with patient appointment search using Epic software.
• Patient navigator to assist with wayfinding.
• Facilitate a working relationship between patients and the organization by providing excellent customer service.
• Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.
• Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.
• Help coordinate onsite visitor registration logistic and manage/instruct volunteers. Inventory office supplies.
• Light administrative duties (scanning, copying, emailing, ordering car services for patients).
• Professionally research and or resolve concerns by de-escalating issues.
• Demonstrate knowledge of online visitor policy/guidelines.
• Properly assist all walk-ins seeking a second opinion.
• Support security staff by assisting with monitoring visitors. 
• Assist visitors with the visitor registration process

SKILLS DESIRED

• High Level of Customer Service – The best greetings for people walking into the hospital
• Patient Engagement – Ask the patient, “How can I help”, listen to them, and assist in the best way possible
• Patient Navigator/director - Assist patients with their appointments
• Someone who can multitask, professionally answers phones, be computer proficient, light copying, scanning, emails, and rarely order car services for patients.
• Types at least 45/50wpm
• Articulates well – Speaks clearly, and takes time to explain instructions or appointment details to patients   
• Although the candidate may express some reservations about joining our team as a temporary employee, please let them know that we have brought on 95% of every temporary employee we’ve worked with.

QUALIFICATIONS

• High School Diploma / GED with 2 years of proven experience,
• Bachelor's Degree preferred
• Must have intermediate digital literacy
• The ability to be dedicated, work independently and use good judgment