Front Desk/Administrative Support - Lighthouse Psychiatry Brain Health Center

• The pay rate is negotiable and based on past experience, adaptability, and official certification(s).

• Experience working with mental/behavioral patients.
• 2+ years experience working in a medical office. (Experience in psychiatry office preferred).
• Proficient in Microsoft Office with exposure to some data management software experience.
• Proven experience as front desk representative, agent, or relevant position.
• Familiarity with office machines (e.g. fax, printer, etc.).
• Proficient in English (oral and written).
• Excellent knowledge of MS Office (especially Excel and Word).
• Strong communication and people skills.
• Excellent organizational and multi-tasking abilities.
• Problem-solving skills.
• Customer service orientation.
• MA certification/training/experience preferred
• Some colleges related to mental health preferred.

• Strong listening and communication skills.
• Contribute to a positive work environment.
• Be courteous and tactful with patients, visitors, and the public.
• Maintain patient confidentiality.
• Follow established office procedures.
• Maintain a high degree of accuracy regarding all details.
• Physically able to walk, stand, stoop, and bend.
• Visual and auditory dexterity.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)
• Greet and welcome guests.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages, etc., and distribute them.
• Check, sort, and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.
• Take up other duties as assigned.
• Assisting with medical office procedures as needed (training is provided).

• Interview will take place at our Gilbert, AZ office.
• Candidate must be willing to travel to other office locations.

• Joining our team is joining a mission to make a meaning difference in people's lives, to advocate for mental wellness, and to make a purposeful impact in our community. We are committed to being the difference to make a difference.
• This is an opportunity to work with a group of passionate, caring, and supportive professionals.
• Staff work-life balance is a priority.
• Opportunities for on-the-job training.
• Opportunities for career growth within the company over time-based on availability and need.
• Work in an environment that fosters personal growth.
• In general, no weekend duties/responsibilities.

Lighthouse Psychiatry (and its affiliate nonprofit Lighthouse Wellhealth) is dedicated to providing a patient-centric and quality-focused experience. Through a personalized approach to care delivery, we offer a customized treatment solution specifically tailored to the needs and challenges of the individual. Our patients have the benefit of utilizing a diverse collection of services including psychiatric medication management, specialized counseling (trauma, individual, couples, family, group), advanced TMS, Spravato (nasal esketamine), IV ketamine, ADHD testing and treatment, pharmacogenetics testing and evaluation, and photobiomodulation. Our goal is to provide a comprehensive and synergistic approach to patient care to maximize outcome and success. We approach patient care with the mindset that no two individuals are the same, hence no two treatment plan should be the same.