Front Desk Admin Assistant - Mental Healthcare - New U Therapy Center & Family Services, Inc.

New U Therapy Center & Family Services is a one-stop-shop, modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Our dedicated providers are committed to serving our patients with the leading highest quality services under one roof for our patient's convenience. We are rapidly expanding and we are looking for highly qualified professionals to join our team and help us in our mission of improving the lives of our clients!

We have a strong team with an amazing family-like culture! We are creative, innovative, and never boring!

Job Responsibilities:

• Verifies patient insurance eligibility and benefit coverage;
• Review scheduled Intakes and Follow-Up appointments on Clinicians’ calendars, smart scheduling;
• Review completed packets for compliance for scheduled patients for completed documentation and consent prior to scheduled visits;
• Answers all inquiries and explains all the services offered;
• Long inquiries on Referral Tracker, including contact and insurance information;
• Contact patient or guarantor and advise of financial responsibilities including out-of-network insurance options;
• Manage and update patient general information and medical insurance changes in the patient platform;
• Coordinate and enter information for requests for patient records and other document requests;
• Manage pharmacy and insurance medication prior authorization and refills;
• Manages email and mail traffic, and distributes accordingly;
• Uploads various documents;
• Manages multi-line phone system;
• Performs varied administrative and front desk duties for a medical office.
• Explain and promote our different mental health services and produce high-conversion
• Do customer service and sales.
• Other related work.

Job Qualifications:

• Education: BA/BS in Social Work, or a related field.
• Experience: 6 months of related experience in the medical setting is required
• Psychiatric/Mental Health experience is a plus.
• Spanish speaking preferred.
• Sales experience is required.
• Medical related: 6 months (Preferred)

Skills:

• Service orientation – pleasant, congenial, well-mannered, professional
• Excellent written and verbal communication
• Computer skills and proficiency in MS Office Word and Excel, Google Docs, and Gmail
• Good verbal and written communication skills
• Strong analytical thinking and the ability to handle multiple tasks concurrently
• Ability to make routine decisions and determine proper action based on experience within the limits of policy and procedures
• Knowledgeable about health care practices, and provide exceptional customer service
• Ability to work effectively with people of diverse cultures, ages, and economic backgrounds
• Excellent customer service
• Compassion and empathy
• Have customer service and sales experience

What We Offer:  

• Supplemental AFLAC insurance
• 401K with up to 3% matching to help secure your financial future.  
• A collaborative, team-oriented work culture that fosters professional growth.  
• Fully equipped, comfortable office space in Westlake Village.  
• Access to an electronic health record platform for seamless documentation.  
• Annual team-building and corporate in-person events
• Monthly culture-building activities such as company lunches
• Competitive Compensation

Job Type: Full-time

Salary: $22.00 - $24.00 per hour

Schedule:

• 4-hour shift
• Monday to Friday

Work Location: In person

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