Front Counter Team Leader - Chick-fil-A
Memphis, TN 38122
About the Job
If you are looking to make a positive impact in the Summer Ave community through hospitality and inspire our team to deliver excellent service, then our restaurant is a perfect opportunity for you! We are seeking an opening shift (5am - 2pm) team leader who can lead a team in creating exceptional customer experiences in a fast-paced environment. This role requires a great sense of urgency, leading by example, and great communication. Performance expectations are high and this role is challenging. It is also a great opportunity to develop your leadership capacity while earning an industry-leading wage.
Our Commitment to You
- Opportunities to learn valuable skills from one of the most respected and successful companies
- Treat you with respect, honor, and dignity
- Investment in your professional and personal development
- Flexible schedule
- A safe working environment
- Free break meals*
- Recognize and reward outstanding work
- Clear paths and tools for growth and advancement
- Annual evaluations with pay increases*
- Sundays off
Benefits Offered to You
- Industry-leading pay scale
- Flexible schedule and Sundays off!
- Health, vision, dental insurance WITH employer contribution
- No cost life insurance
- Paid time off: 30 to 80 hours**
- 401k retirement account with an employer match up to 3%
- First two uniforms and belt provided and refreshed annually
- Free break meals*
- Bonuses and incentives*
- Scholarship opportunities
Our Expectations of You
Character
- Take ownership of assigned shifts and complete all required tasks
- Be on time and offer your best at every shift
- Work with a sense of urgency
- Prioritize the needs of guests and the team before your own
- Read and abide by everything outlined in the team member handbook
Competency
- Set the example and uphold our standards of service among the team
- Arrange a team according to strengths, delegate tasks, and hold team members accountable
- Resolve guest issues professionally
- Ensure team members complete daily food quality checks and cleaning tasks
- Possess excellent verbal, written, and electronic communication skills
- Stand for periods up to 5 hours and lift objects as heavy as 50lbs
- Be attentive to details and “the little things”
Chemistry
- Motivate and inspire others to do their best work
- Lead the team in carrying out our mission: Be Better, Be Second!
- Embody and help team members live out our values: Positivity, Growth, Ownership, Ambition, Leadership
- Resolve conflict quickly and professionally
Company Information
Chick-fil-A’s founder Truett Cathy liked to say “We aren't in the chicken business, we're in the people business!” which is why the corporate mission of Chick-fil-A is to be the world’s most caring company. At Chick-fil-A we are all about meeting and exceeding our guests’ expectations when it comes to great food, genuine hospitality, fast and accurate service, and a clean and safe environment. And at Chick-fil-A Summer Ave we continue Truett’s legacy by investing in our customers’ lives and our community.
*Conditional based on restaurant and team member performance
**Contingent on tenure and role in the restaurant
If you schedule an interview and do not show up, it will be reported to unemployment as a no-show and you may lose benefits. Please do not apply if you do not plan to attend an interview.
This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you.
If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc. The Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision. You will be a probationary team member whose performance will be evaluated over a 90 day trial period. If you meet expectations you will be offered an official position at the end of this period.
Chick-fil-A’s founder Truett Cathy liked to say “We aren't in the chicken business, we're in the people business!” which is why the corporate mission of Chick-fil-A is to be the world’s most caring company. At Chick-fil-A we are all about meeting and exceeding our guests’ expectations when it comes to great food, genuine hospitality, fast and accurate service, and a clean and safe environment. And at Chick-fil-A Summer Ave we continue Truett’s legacy by investing in our customers’ lives and our community.