Freshens Team Lead (Dining/Fast Food) - Roanoke College

About Roanoke College

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society’s most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we’re building on momentum and offering a Roanoke experience for today’s students and a legacy that belongs to every Maroon. Learn about the College's new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner.

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.

The Position

Freshens is a healthy “fresh casual” concept, which offers prepared to order food inspired by fresh ingredients as well as our signature fresh blended smoothies. We are located in the heart of downtown Salem, at the edge of Roanoke College’s main campus. Freshens is a fast-paced location serving guests both from the college and the community.

The Team Lead is a working supervisor position and performs operational supervisory functions under the direction of the Cavern PM Manager and plays a vital role in helping us achieve our mission to provide excellent hospitality experiences to all of our guests. This individual must have a disposition for providing excellent customer service, ability to teach and train others with differing skill and knowledge, and set the team’s pace for delivering excellent hospitality experiences.

This candidate will offer welcoming, genuinely friendly face-to-face service, and prepared-to-order sandwiches, bowls, salads, wraps, and smoothies in a clean and welcoming environment. They are responsible for ensuring that food is prepared accurately and timely, in an attractive and appetizing manner.

Key Responsibilities:

• Serves as a representative of Roanoke College, displaying courtesy, tact and respect in all interaction with our students, members of the RC community and with the general public.
• Assists the staff in daily operations, helps with ensuring consistent production of recipes, proper handling of food and other inventory.
• Serve customers with enthusiasm in a positive and friendly manner
• Teach, train, and mentor staff, including benefitted, non-benefitted, and student staff.
• Process financial deposits, accurately handle payment transactions using a variety of tenders, including: Cash, Credit, student meal plans, etc.
• Develop strong knowledge of menu items and be able to provide customers with product details
• Complete training programming as directed to ensure strong product knowledge.
• Maintain all equipment, cleaning as required for peak operating performance
• Ensure daily and weekly cleaning tasks are completed as required in the café, seating areas and storeroom
• Support operation’s inventory of menu items to assist in ordering products
• Apply and enforce proper methods of safety and sanitation as instructed by the VDH and Dining Service Management.
• Ensure cleanliness and proper storage and maintenance of all equipment, dishware, and utensils, including performing manual and machine-aided cleaning.
• Participate in brief team meetings and help fulfil our mission, vision, and practice our shared values
• Perform closing duties for Freshens following operating procedures.

Education, Experience, Skills, and Abilities:

• Nights and weekend availability required.
• Ability to meticulously maintain a clean and safe food service environment
• Ability to work independently in a fast-paced environment
• Ability to problem solve and work independently.
• Must be organized and self-motivated
• Positive communication with guests and co-workers is essential
• Required to obtain ServSafe certification within 6 months of hire.
• 1+ years prior supervisory experience in hospitality and/or food service is required.
• Quick Service Restaurant experience preferred

**Hours of operations may vary based on operational need and Roanoke College academic calendar. This position is required to be available mornings, evenings, weekends and holidays.**