Fresh2Go Associate - Sendik's Food Market

Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment.  We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period.  We do this by selling products of the highest quality for a great value, all while providing exceptional customer service.  We currently have 18 store locations – Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth.  At Sendik's Food Markets, we pride ourselves on not only our ultimate customer satisfaction and high-quality products, but the 2,000+ associates dedicated to building the Sendik’s Brand.

Role Title

Sendik’s Fresh2Go Associate

Manager

Store Director

Job Summary

Sendik's Fresh2Go Associate is responsible for delivering “best in class” customer service to all guests.  The Sendik’s Fresh2Go Associate is responsible for working in all areas of the store, which includes but is not limited to, ensuring that customers groceries are checked out and bagged, packaging products, pricing and labeling products for the cases and sales floor, ensuring shelves are stocked and rotated and the store is clean and well organized.

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Duties/Responsibilities

• Serve customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Engaging with customers in order to create a warm and welcoming environment 
• Provide consistent, timely and friendly customer service when answering questions and making suggestions 
• Accurately and efficiently checking-out customer orders; including accurate cash-handling
• Ability to achieve and maintain a product scanning speed of 22 items per minute
• Assist with bagging groceries as needed
• Assist customers with carry-out and car-side deliveries as needed
• Assist with gathering carts and baskets as needed
• Stock and rotate all products throughout the store, including but not limited to, products in the 
  Bakery, Dairy/Frozen, Deli, Grocery, Meat/Seafood and Produce Departments 
• Minor food preparation, including preparing paninis per order
• Complete daily cleaning duties throughout the store
• Assist with the training and mentoring of new associates 
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other store duties as needed 

Qualifications

• Must be a minimum of 16 years of age due to required operation of equipment 
• Eagerness to interact with customers
• Strong sense of team – ability to anticipate the needs of the team
• Ability to work at a fast paced and efficient manner
• Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
• Excellent time management, prioritization and organization skills 
• Ability to stand, walk, lift, bend, push/pull for extended periods of time 
• Ability to lift up to 50 pounds