French English Customer Service Rep - Oxford Solutions, Inc

Oxford Solutions has an opening for a Bilingual Help Desk Specialist. (Must be fluent in French and English). ONSITE IN CRANBERRY, PA.

Oxford Solutions currently has an opening with our client for a Customer Service Representative (French / English) to provide customer support for inquiries on product and services.

In this role, you will respond customer service inquiries and problems via email and telephone and document issues. You will use computerized system for tracking, information gathering, and/or troubleshooting.

Responsibilities

• Identify, research and resolve technical problems.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Perform pro-active monitoring of computer systems through appropriate tools.
• Document, track and monitor problems to ensure timely resolutions.
• Work directly with customers on resolving technical issues

Requirements

• High School Diploma or GED required; Bachelor's Degree a plus
• 1 to 3 years of customer service experience 
• Strong customer focus and communication skills
• MUST HAVE EXCELLENT COMPUTER SKILLS 
• Abiliy to learn new systems and process quickly and efficiently
• Solid organization skills
• Bilingual (Must be fluent in French and English)

Customer Service Representative (French / English) - 24-00209