Free People Assistant Store Manager - Movement & Studio Manager - FP Movement

Location:

This position is located at 1101 W Randolph St, Chicago, Illinois, 60607 United StatesRole Summary:

The Assistant Store Manager - Movement & Studio supports the selling, service, and operations of the store to achieve an inspiring environment founded on fitness, wellness and happiness. This includes collaborating with others, supporting store processes and visual needs, and development of the team. 

Role Responsibilities:

Brand Experience 

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the Free People & FP Movement customer 
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connects with the customer on shared interests of wellness, fitness and an active lifestyle 
• Supports the Store Manager and Experiential Marketing Team in hosting consistent event programming that is reflective of the interests of the local customer to drive FP Movement engagement; supports the execution of events in conjunction with fitness and wellness partners 
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and FP App, as well as all experiential platforms  

Leadership + Team Management 

• Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability 
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities 
• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection for both Free People and FP Movement 

Visual + Business Operations 

• Sustain daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart 
• Utilizes Company tools to analyze business opportunities within product placement, outfitting, and stock levels; takes initiative to network with local community and identify fitness partnerships and events that will drive brand community and sales for the store 
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Free People and FP Movement’s visual and display standards; ensures omni-channel orders are processed timely and accurately 
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store 

Communication + Relationships 

• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforces follow through, and ensures that the store team is heard and supported 
• Stays current and responds to interoffice communication while ensuring important Company information reaches all levels of the team; facilitates the sharing of event programming, weekly Studio scheduling, product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team 
• Provides global insight related to the customer experience regarding product, presentation and events and provides feedback to the Store Manager 
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth 

Studio Support + Management  

• Partner with Store Management team, Marketing Team, Home office and Studio Instructors to ensure an overall exceptional customer experience in FP Movement Studio with consistent and strong communication    
• Address and resolve any customer needs promptly
• Drive sales, retail and memberships - when applicable - through customer connection and elevated experience in the Studio 
• Oversee all operations of the Studio in partnership with the Store Manager, including:
  • Customer sign ups, check-ins, and payments 
  • Cleanliness and organization of Studio
  • Inventory, mats, props, equipment and supply management
  • Set up of Studio space before and after classes

Role Qualifications:

• 1+ years store leadership experience 
• Passion for FP Movement and/or connection to the local fitness community 
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

Free People Movement Wage Transparency:

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.