Fraud Specialist - NBH Bank

It starts with our culture ...
Common sense has never been common.
If it were, the world would be a different place. Things would run smoothly
and on time. People would do what they say and say what they do. Everything
would be fair, without all the small talk. And banks would only sell you
what you need. When a banker looked at a client, they wouldn't just see a
number, they'd see a dad or a mom or a graduate or a business owner. Our
Bankers understand the complexities of people's lives and offer simple
solution
That's the basics of Relationships. Fairness. Simplicity. When you choose
our Company, you have an opportunity to make an impact beyond the walls of
our buildings.
We have a long-standing commitment to Equity, Diversity and Inclusion.
Through our banking relationships, investing, grants, and
volunteerism, NBH Bank promotes the growth, revitalization and
sustainability of the communities we serve. We believe that these are
important elements in building and sustaining a successful organization and a
positive, results-driven culture. We strive for all of our associates to
feel welcome and empowered at work.
As a Fraud Specialist, you will investigate and analyze statistical data on
accounts to detect and mitigate losses to the Bank and to the client. Review
system generated fraud alerts to determine if unusual account activity is
present or further research is required and document results. Refer
suspicious or unusual activity to Fraud investigators and assist in
investigations, including documentation of findings from alerts and
referrals from internal departments to mitigate loss to the Bank and the
client. Review new client alerts to identify potential fraud risk in new
accounts. Understand and ensure compliance with regulations and laws
governing disputed transactions. Respond promptly and professionally to
internal and external clients regarding resolution of issues. Establish and
ensure compliance with departmental standards and processes to increase
production and accommodate work volumes toward enhanced client satisfaction.
Participate in special projects as needed. Maintain current knowledge and
consistent compliance with regulations and bank policies and procedures
related to the position, including but not limited to Bank Secrecy Act
(BSA) and Office of Foreign Assets Control (OFAC) requirements.
Interacts with others (co-workers, management, clients, and vendors)
in a professional and tactful manner including treating them with respect and
consideration regardless of their status or position.
As a Fraud Specialist, you will review and research system generated fraud
alerts to identify unusual account activity. If fraudulent activity is
identified, you will be responsible for ensuring appropriate steps are taken
to mitigate losses to the Bank and the client. You will work with Fraud
Investigators to create and update fraud cases including documenting findings
and preparing reports as necessary.
Minimum Requirements: To be considered for this position, you must possess
the following qualifications.
Associate's degree in business, criminal justice or related field or
One (1) year of relevant job experience in fraud analysis,
investigations, risk management or related banking field; or a combination
of two (2) years of experience within various related banking roles
(banking center, fraud, security or other back office functions that
includes fraud analysis or investigation.
Desired Skills: Ideal candidates for this position should possess some or
all of the following skills:
Passionate and motivated self-starter
Strong oral and written communication skills with the ability to clearly and
concisely articulate issues.
Ability to think analytically and apply critical thinking skills to issues.
Ability to interact with others in a professional and tactful manner including
treating them with respect and consideration regardless of their status or
posi ion.
Ability to prioritize competing demands and effectively manage multiple tasks
and/or projects.
Ability to set expectations on delivery dates and milestones.
Proficient in MS Office applications, which include Outlook, Word,
Excel, and PowerPoint.
Strong customer service skills with the ability to interact in a professional
manner with both internal and external customers.
Capacity to work with multiple computer and software systems
Work Environment:
We are a culture that believes that people are our greatest asset and are at
the heart of everything we do. We take pride in bringing clarity and
simplicity to our associates (employees) and clients. Our decisions are
made efficiently, fairly, and locally. Our success is directly tied to the
communities we serve. It is equally important for us to look through the lens
of our applicants and associates to identify their individual needs. As
such, we want to share the following:
We are committed to our core value of meritocracy and supporting our
associates in growing within their role
Office setting with traditional hours.
An associate must be able to work overtime to the extent necessary
(typically no more than 5%).
Benefits:
In addition to your financial compensation, we also offer a generous
benefits package that includes insurance, 401k, an associate stock
purchase program, paid time off, associate... For full info follow application
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other manner
discriminate against employees or applicants because they have inquired
about, discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part of their
essential job functions
cannot disclose the pay of other employees or applicants to individuals who do