Fraud and Security Assistant - Ascend Federal Credit Union

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2022) and Training APEX Awards (2015-2023).

Provide support to Fraud and Security staff in researching and reporting fraud and security events.

• Review AML monthly alerts
• Review daily ACH alerts
• Maintain a working knowledge of the credit union's surveillance system. Retrieve pictures and information needed based on transaction time, location and employee information
• Review and research loan & new account fraud
• Assist with investigating member forgery, altered or unauthorized pre-authorized draft refund requests
• Assist the BSA Coordinator in pulling required documents for the filing of reports and record retention
• Check verification and AFS check review
• Review & work fraud software alerts
• Post restitution checks received from the courts that are associated with fraud
• Assist in filing credit union property insurance claims and necessary follow-up claims
• Assist with card holder disputes and returned fraudulent checks, including gathering relevant documents
• Submit plastics fraud to CUNA
• Speak with members and other departments about ongoing and new fraud issues.
• Draft and process internal Use Caution emails
• Assist with employee Transfers/Promotions and Resignations, including ensuring proper badge access, adding/removing from alarm panel and moving/suspending access to certain programs.
• Cash Transfer Request
• Submit and follow up with service call requests
• General record retention
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

Education

• Two years college or equivalent experience

Work Experience

• 1-3 years of similar or related experience is preferred.

Knowledge, Skills, and Abilities

• Ability to use critical thinking skills in order to break down problems, gather information and stay focused on objectives in an effective and efficient manner.
• Ability to organize and prioritize work.
• Must possess a high degree of poise and tact to represent the credit union positively in outside contacts and employees.
• Possess excellent verbal and written communications skills.
• Possession of a valid, unrestricted driver's license.
• Working knowledge of computer programs including Word Perfect, Microsoft Word, Microsoft Outlook, and Excel. Must be able to be trained on surveillance and access control systems. Must be proficient in internet navigation.
• Must be able to operate or have the ability to be trained to operate related office equipment, including calculator, computer terminal (PC), multifunction copier, telephone, fraud fighter, and typewriter.
• Regular and reliable attendance is required.

Connect with us on social media such as Facebook, Twitter, Instagram, and LinkedIn Ascend Federal Credit Union is an Equal Opportunity Employer