Fraud Product Owner 1LOD - City National Bank
Newark, DE 19713
About the Job
The 1LOD Fraud Product Owner is responsible for the oversight of technology driven enhancement and enablement at an enterprise level for fraud risk management at CNB across all City National Bank, subsidiaries, and to develop, design and implement consistent systemic capabilities combating fraud. Provide direction and oversight driving a high level of performance, a superior client and colleague experience and sustainable value creation for RBC shareholders. Lead the transformation of Fraud Managements systemic capabilities and related processes continuing best in class solutions. 1LOD Fraud is accountable for being the primary point of contact for each business segment and for monitoring strategies to prevent, detect, and minimize fraud losses.
As Fraud Product Owner you will be involved in observing the ongoing risk trends, envisioning fraud remediation solution in-house OR vendor based to help target the problem and working with Fraud Product leader, Fraud SMEs, Tech experts and Business stakeholders to design the best in class fraud surveillance and related products to help mitigate the risk. This will also involve iteratively delivering solutions to develop towards the target state. The Fraud Product Owner should be able to ensure that the capability buildout is as per the planned long term roadmap. As part of this role the individual will work closely with the cross functional team including technology, business, operations, investigations to contribute to roadmap, develop requirement and deliver effective fraud prevention, fraud detection, fraud mitigation solutions.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
- Deliver towards fraud product strategy with direction of Fraud product leader to ensure comprehensive coverage of internal and external fraud.
- Understand upcoming threats and contribute to fraud risk strategies and deliver solution in partnership with technology organization to mitigate the risk.
- Work directly with the leadership team to embed an understanding of the fraud risk profile and risk appetite into strategic decision making.
- Requirement Gathering and Analysis: Collaborate with stakeholders, including fraud analysts, fraud operations, risk managers and technology teams to gather requirements for fraud prevention, fraud detection and fraud mitigation and related systems. Analyze and prioritize requirements based on long term roadmap, business impact and feasibility.
- Translate requirements into detailed specifications and design fraud solutions. Deliver per roadmap set for system enhancements and new features considering both short term goals and long-term vision. Contribute to product backlog and prioritization to achieve the Fraud objectives. Attend product meetings to refine the product backlog. Leverage customers insights, feedback, financials and risk data to define product features and roadmap.
- Quality Assurance and Testing: Collaborate with the quality assurance teams to define test plans and ensure the effectiveness of developed solutions and facilitate user acceptance testing to validate the functionality and performance. Ensure solution adheres to highest quality standards.
- Identify requirements for deep dive, initiate or lead deep dive assessments in the bank, as required.
- Participate in committees or associated governance/review activities on key business initiatives ensuring that existing and emerging fraud risks for new products, processes and transformational initiatives are identified.
Must-Have*
- Minimum of 5 years banking or financial industry experience.
- Minimum 3 years in a product owner role (preferred)
- Minimum 3 years of exposure to fraud prevention products with Financial institutes or tech industry (preferred)
Skills and Knowledge
- Bachelor’s degree preferred
- Expert knowledge of Fraud Risk Management frameworks, policies and practices .
- Strong leadership skills
- Proven business knowledge in the area of Fraud
- Strategic mindset, with excellent knowledge and understanding of banking/financial services
- Highly developed ability for conceptual thinking
- Excellent communication and presentation skills
- Well developed impact and influence skills
- Proven track record of building strong relationships across business functions
- Experience in cybercrimes, financial fraud investigations, trading or sales fraud investigations
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'