Franklin County Teller I - Ascend Federal Credit Union

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2022) and Training APEX Awards (2015-2023).

Create a positive member experience by accurately and efficiently processing routine transactions including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise members of credit union products and services. Responsible for balancing each day's transactions and verifying cash and check totals.

• Represent the credit union in a courteous and professional manner to members and the general public. Provide prompt, efficient, and accurate service in the processing of transactions.
• Receive checks and cash for deposit to various accounts and enter transactions into credit union records. Cash checks and perform account transfers and withdrawals upon verifying signatures and account balances. Inspect all checks, bonds, money orders, travelers’ checks, etc. to determine their negotiability.
• Help increase member awareness of our services in order for the credit union to become the member’s primary financial institution and build successful long-term relationships. Explain features and benefits of services. Cross offer potential services by assessing member needs based on conversation cues and current member relationship.
• Perform other teller duties including balancing cash drawer daily, balance and submit checks in ITC system, stop payments and research requisitions, obtain statement copies, make advances on open-end loans and assist member with safe deposit box access. Process advances on credit cards including operation of the Verifone to obtain card authorization. Sell and issue cashiers’ checks, travel cards and gift cards.
• Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations.
• Process check orders through the Harland website.
• Assist members and assistant branch manager with self-service coin machine, as needed. Perform back office duties including balancing and preparing coin shipment (as assigned by manager/assistant branch manager/head teller).
• Assist with posting night deposit or mail transactions, if applicable to branch.
• Assist with loading/unloading, auditing, balancing, etc., of the VISA instant issue stock/machine.
• Actively participate in credit union marketing promotions and branch sales programs in order to meet or exceed financial center goals. Assist with business development efforts and refer potential SEGS for marketing follow up.
• Assist members with electronic services, i.e. online banking, STAR, Remote Deposit Capture, etc.
• Assist with opening and closing of office, i.e. audit travel and gift cards, balance vault cash, cash dispense teller machines and recycler (if applicable to location). Ensure all security procedures are followed.
• Assist the Receptionist by helping to direct lobby traffic and logging members in Lobby Tracker.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

Education

• High School Diploma or equivalent is required

Work Experience

• Prior experience working in a financial institution is preferred
• Prior work experience in a service industry is preferred
• Prior cash handling experience is preferred

Knowledge, Skills, and Abilities

• Ability to complete transactions accurately
• Must possess the ability to communicate with members in a positive and helpful manner
• Working knowledge of computer programs including Microsoft Outlook and the internet
• Must be able to learn to operate all related office equipment
• Regular and reliable attendance is required

Connect with us on social media such as Facebook, Twitter, Instagram, and LinkedIn Ascend Federal Credit Union is an Equal Opportunity Employer