Franchise Hotel - Front Guest Agent - IHG

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue-a premier lifestyle destination with exclusive shopping, dining, and luxury living-this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views. At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you're looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you'll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue. **Your day to day** **As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand.** **Every day is different, but you'll mostly:** + **Guest Interaction:** **Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.** + **Check-In/Check-Out:** **Efficiently complete the registration process by inputting and retrieving information from the hotel's computer system. Promote the hotel's marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.** + **Payment Processing:** **Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler's checks, and other forms of payment, and convert foreign currency at current rates.** + **Telephone and Messaging:** **Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles.** + **Guest Account Management:** **Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary.** + **Problem Resolution:** **Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction.** **Other Responsibilities:** + **Maintain regular attendance in compliance with Pyramid Hotel Group standards.** + **Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel.** + **Perform supportive functions as required, such as assisting with bell-staff duties, providing safety deposit boxes, photocopying, filing registration cards, and assisting PBX operators or reservation agents.** **What we need from you** **What we need from you:** + **Skills:** **Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately. Effective communication skills in English, both verbal and written. Strong interpersonal skills to handle customer interactions with patience and diplomacy.** + **Physical Requirements:** **Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations.** + **Experience:** **Prior experience with Opera is a plus but not required.** + **Education:** **High school diploma preferred.** **Compensation Range** The compensation for this position is $24.00/Yr. - $24.00/Yr. based on qualifications and experience. **What we offer** At Pyramid Global Hospitality, we believe in putting our **People First** . Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. **_For Full-Time Associates, we offer:_** + _Medical, Dental, Vision, Disability, & Life Insurance_ + _401(k) Plan_ + _Paid_ _Time Off: 2.15 hours for every 40 hours worked (14 days)_ + _7 Paid Holidays and 2 Personal Days_ **_For Part-Time Associates, we offer:_** + _401(k) Plan_ + _Sick Time: Accrue 1 hour for every 30 hours worked_ _Join us and experience a workplace that values your success, health, and happiness-every step of the way._ We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.