Fort Lauderdale FL Assistant Spa Supervisor - NFC Amenity Management
Pompano Beach, FL 33062
About the Job
Job Summary
Our Assistant Supervisor works closely with the Supervisor to maintain the assigned workspace and all other applicable areas, upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations. This can be either a part time or full time position, and the pay is $20.00 per hour.
Reports To: Spa/Fitness Director
Responsibilities:
- Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure schedule coverage.
- Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management.
- Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
- Stay abreast of industry standards, technology and trends.
- Perform other duties as assigned and which relate to the success of the property.
- This position will require long periods of time sitting, standing and moving around.
- Follows all HR and Risk Management Company Policies.
- Performs miscellaneous job-related duties as assigned.
- Covers shifts for team members to ensure proper staffing requirements are maintained.
- Use Company Approved Team Scheduler to ensure payroll budget compliance.
Minimum Job Requirements:
- Professional background in customer service and hospitality management (2 years minimum).
- Must have an outgoing personality.
- Must be hospitality driven and offer any necessary assistance to clients and guests.
- Must be able to coach and mentor team members.
- Must possess the ability to multi-task.
- Must possess ability to work in a team environment.
- Must have flexible schedule and experience in scheduling and staff management.
Knowledge, Skills & Abilities Required
- Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
- Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
- Effective interpersonal communication skills (written and oral) with ability to engage positively with clients.
- Diplomatically handle delicate and challenging client concerns.
- Ability to lift 50 pounds.
- Licensed Massage Therapist, Esthetician or Nail Technician preferred.
Source : NFC Amenity Management