Ford of Lowell: Service Advisor - McGovern

McGovern Automotive Group (MAG): Service Advisor

Responsibilities:

• Obtain accurate parts and labor prices for all internal operations using the appropriate parts and labor pricing tools
• Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
• Develop accurate estimates by costing materials, supplies and labor; calculate customer’s payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database

Qualifications:

• Maintain core knowledge of products and product updates
• Meets deadlines by prioritizing assignments, and multi-tasks under pressure
• Is self-motivated, organized, detail oriented, and success driven
• Is team-oriented with a desire to achieve both individual and collective goals
• Holds valid driver’s license
• Able to pass background and drug screenings

About Our Company:

McGovern Automotive Group’s culture of “customer first” and a commitment to transparency enables us to provide exceptional service and superior value for our customers. Our rapidly expanding business provides significant opportunity for learning, training and career growth. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401K with matching, paid time off) and a professional, team-oriented and promote from within culture.

If you are interested in building a career at a family owned, innovative, and fast paced organization, please contact us.

McGovern Automotive Group is an Equal Opportunity Employer*