Ford Automotive Service Director - Group 1 Automotive, Inc.

Overview

World Ford Pensacola is part of fast-growing Group 1 Automotive, a leader in automotive retail. We have an immediate opening for a qualified FORD AUTOMOTIVE SERVICE DIRECTOR to lead our aftersales team.

World Ford is in Pensacola, FL, the largest city in the panhandle region. Our dealership is centrally located off the I-10 corridor. We currently employ 16 service advisors with 54 technicians in our growing organization.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• Paid Time-Off
• 401(k) plan with company match
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities
• Paid Relocation package for the right candidate

Responsibilities

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with our customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state, and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Demonstrates behaviors consistent with our values in all interactions with customers, co-workers, and vendors.

Qualifications

• Five or more years in Ford Dealership Service Management experience
• Proven track record in CSI
• Experience managing 40+ employees preferred.
• ADP/CDK Dealer Management system experience a plus.
• Xtime Spectrum experience a plus
• Ability to work independently and be self-motivated.
• Great attitude with high-energy personality.
• Excellent customer service and employee coaching skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.

Group 1 is a Fortune  300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*  

Group 1 Automotive is an Equal Employment Opportunity Employer.

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