Food Operations Manager 2 - Sodexo

Unit Description

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. 

Sodexo is seeking a Food Operations Manager 2 for UH Ahuja Medical Center located in Beachwood, OH. The Food Operations Manager 2 will direct and oversee all retail and catering food service at this130-bed hospital. The Food Operations Manager will be responsible for fostering and growing frontline staff members, ensuring customer satisfaction, and maintaining relationships with the client. 

Other tasks will include: 

• Perform tray assessments to ensure food quality and presentation along with tray accuracy 
• Menu Development and Innovation in a Retail setting
• Perform management functions that include direct supervision of hourly associates including employee development 
• Have knowledge of nutrition and specialized diets with strong management skills 
• Will oversee Sodexo's At Your Request Room Service dining program, daily meal rounding inclusive of service recovery 
• Evaluate and develop service levels for the overall Patient and Customer Experience and Satisfaction  

The successful candidate will have at least 2 years food management experience, computer literacy as well as excellent communication, leadership and customer service skills.  Prior food management experience in a health-care setting would be a plus for this role.

We are looking for candidates who will:

• have oversight of day-to-day operations of all food operations
• deliver high quality food service
• achieve company and client financial targets and goals
• develop and maintain client and customer relationships
• develop strategic plans
• create a positive environment
• ensure Sodexo Standards are met.

The ideal candidate:

• has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively
• has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
• can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed
• can demonstrate working knowledge of Sodexo Food Management Systems (FMS), Health Touch (HT) and Market Connections (MSC) and is proficient in computer skills and report management experience.

**Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. **

Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. 

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.