Food and Beverage Supervisor - The Abbey Resort

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service?  Then The Abbey Resort is The Lake Geneva Experience you are looking for!  We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve.       As part of the Abbey Resort family, you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’!  You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.  Every Guest, Every Associate, Every Time!  We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley.    Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.  We’re always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned.  If you are ready to come Be The Difference – apply now! 

What you will have an opportunity to do:

As an Abbey Resort employee and part of the Benchmark company family you will have the opportunity to be part of an incredible team at in all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. 

The Waterfront Restaurant is known for its casual, laid-back vibe.  It’s the perfect place to unwind, either on the patio or indoors.  The restaurant serves lunch and dinner.  It is a family friendly, fun atmosphere by day and enjoyed by customers appreciating live music and cocktails by night. 

The Waterfront supervisor plays an integral role in ensuring that each of our customers have exceptional fun dining experience.  Waterfront supervisors will be responsible for coordinating and carrying out the day-to-day operations of the restaurant, as set by the Restaurant Manager.  These operations can take place in a fast-paced environment and can require you to make quick decisions under pressure.  It is a very rewarding role, as you are ultimately responsible for delivering superior food and beverage service to maximize customer satisfaction.  This position will allow the right candidate to enhance their F&B experience by learning operational tactics, forecasting revenue, inventory management, COGS (cost of goods sold) etc.

Your Role:

• Ensure physical atmosphere and cleanliness of restaurant including tables and side stations.
• Assist in maintaining a smooth-running operation.
• Monitor food quality and service level.
• Monitor payroll and revenue.
• Provide a pleasant and efficient atmosphere for staff and guests.
• Assist in inventory control.
• Maintain service standards.
• Responsible for daily paperwork including payroll, inventory, etc.
• Assist staff with any problems that may occur.
• Point of Sale experience (Micros) preferred.
• Proficient in Microsoft Office
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Cover all duties of Manager in that person’s absence.
• Assist Manager with hiring and training of all staff.
• Scheduling of staff according to occupancy level and forecasting.

Environment:

Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot china and silver. Outdoors, cement surfaces, with exposure to outdoor climate and elements.

What are we looking for?

We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time. 

• High school diploma or equivalent.
• Three years restaurant experience preferred.
• One-year supervisory experience.
• Ability to make quick decisions in high stress situations.
• Well organized.
• Excellent customer service skills.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.