Food and Beverage Manager - TM Fieldhouse

Full Job Description

TM Fieldhouse is looking for an experienced and skilled Food & Beverage Manager to oversee the operations and management of food and beverage services inside our facility restaurant, TM Fit. The role involves a combination of operational, financial, and administrative tasks to ensure that the TM Fit delivers high-quality food and beverage services while maintaining profitability and customer satisfaction.

Key Responsibilities:

Operational Management:

• Oversee daily food and beverage operations, ensuring smooth service delivery.
• Ensure that food and beverage menus are well-designed, aligned with customer preferences, and updated regularly.
• Supervise food preparation, presentation, and service to ensure high-quality standards.
• Manage inventory, ordering supplies, and coordinating with suppliers to ensure consistent stock levels.

Staff Management:

• Hire, train, and supervise staff in various roles including lead line cooks, line cooks, and part time staff.
• Schedule shifts and assign duties to ensure adequate staffing during peak and off-peak hours.
• Provide guidance, motivation, and performance feedback to staff members to ensure excellent customer service.

Customer Service:

• Ensure that guests receive high-quality service and address any complaints or issues promptly.
• Monitor customer satisfaction levels and work on improving service quality.
• Interact with guests, collect feedback, and implement improvements based on feedback.

Financial Management:

• Develop and manage food and beverage budgets to ensure cost control and profitability.
• Set pricing strategies for menus, ensuring a balance between profitability and customer satisfaction.
• Monitor financial performance, track sales, and prepare reports on revenue and expenses.
• Analyze food and beverage costs, wastage, and identify areas for cost reduction.

Health and Safety Compliance:

• o Ensure that food safety and hygiene regulations are followed at all times.
• o Implement and enforce health and safety protocols for staff and customers.
• o Monitor and ensure that all equipment is maintained and functioning properly.

Marketing and Promotion:

• Collaborate with the facility marketing team to promote food and beverage offerings through campaigns and events.
• Develop and implement promotional strategies to increase sales during low-demand periods.

Event Coordination:

• Plan and manage food and beverage services for special events and private events.
• Work with clients to customize food and beverage offerings for events and ensure smooth execution.

Required Skills and Qualifications:

• Proven experience as a Food and Beverage Manager or in a similar role within the hospitality industry.
• Strong leadership and people management skills.
• Excellent customer service skills with the ability to handle customer complaints effectively.
• In-depth knowledge of food and beverage operations, health and safety regulations, and inventory management.
• Strong financial acumen, with the ability to manage budgets and control costs.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of industry trends and ability to adapt to customer preferences

Educational Requirements:

• A degree or diploma in hospitality management, business administration, or a related field is typically required.
• Certifications in food safety and alcohol service are required.

Working Conditions:

• Must be able to work evenings, weekends, and holidays.
• The role involves a combination of office work and on-the-floor management, requiring both administrative tasks and hands-on supervision.

This role is crucial in ensuring that the food and beverage operations at TM Fit are running smoothly, providing high-quality services while maintaining financial success.

Job Type: Full-time

Reports To: Director of Operations

TM Fieldhouse requires reference/background screening for all positions. Specified criteria may vary by Department.

TM Fieldhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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