Food and Beverage Manager - The Birchwood Club

About the Club

Established in 1958, The Birchwood Club is one of the longest-standing premier racquet clubs on Chicago’s North Shore. Situated on 12 acres of beautifully landscaped property, it is a comfortable, relaxing getaway in the heart of Highland Park. The Club offers the area’s finest racquet sports programming, swimming, and exceptional dining and social events. The Club has twelve tennis courts, eight pickle courts, six paddle courts, a swimming pool, and multiple dining outlets.

Food and Beverage Manager Position

The Birchwood Club’s Food & Beverage Manager is responsible for the Club’s dining services and all food and beverage production throughout the Club. The manager hires, trains, and supervises subordinates and ensures that the wants and needs of Club members and guests are consistently exceeded. The Manager assures a high level of hospitality and service from all personnel while ensuring the appearance and cleanliness of the dining room are of the highest standard. S/he is focused on ensuring that member and guest expectations are consistently exceeded.

Reports to: General Manager

Supervise: Servers, bussers, bartenders and front desk staff

Key Objectives

Oversees daily food & beverage operations

Manages and maintains the point-of-sale system

Effectively forecast operation needs

Assists with dining, banquet and bartending service, as needed

Attends staff meetings and coordinates/attends pre-shift line-up meetings

Works closely with front desk staff in managing dining and event reservations and updating food and beverage menus

Lead efforts to foster a positive and enjoyable work environment through dynamic training programs and collaborative leadership

Coordinates with the kitchen and other departments to ensure efficient service and member/guest satisfaction

Performance Management

Develop new and innovative ways to train and enhance staff experience

Plan, implement and manage staff recruiting, training and retention programs

Helps plan and approves the organizational chart and staffing and scheduling plans

Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented

Monitors employee records to minimize overtime and keep labor costs within budget

Other

Address member and guest complaints and keep the General Manager appraised of situations and corrective action taken

Assures that all standard operating procedures for revenue and cost control are in place and consistently followed

Develops an operating budget for each of the department’s revenue outlets; monitors and takes corrective action as necessary to help assure that budgeted sales and cost goals are attained

Develops a capital budget for all necessary food and beverage equipment and recommends facility renovation needs

Assures that all safety, accident and emergency policies and procedures are in place and consistently followed

Comprehends budgets, daily sales reports and payroll progress reports

Monitors and orders inventory and uniforms

Performs other duties, as assigned, to meet business needs

Competencies and Qualifications:

Prior experience in Private Clubs in a supervisory role is preferred

Degree in a related field is preferred

Fine dining experience and strong beverage knowledge are preferred

Food safety certification and alcoholic beverage certification are preferred

Strong understanding of quality food and beverage operations

Excellent interpersonal and communication skills

A strong desire to be visible to our membership and provide optimal member service

Excellent organizational skills

Ability to work a variety of shifts as needed (i.e. day, night, weekend, and holiday)

Compensation and Benefits:

Compensation is commensurate with experience

Salary: From $65,000.00 + Bonus per year

Comprehensive benefits package:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid continuing education
• Complimentary meals

Come and join the team! We offer a great work-life balance, with two days off even during the busy summer!

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position at any time.

Interested and qualified applicants should submit their resume in confidence to:

Ivan Cipak, General Manager at ivan@birchwoodclub.com