Food & Beverage Catering and Suites Manager | Donald L Tucker Civic Center (Florida State U) - Oak View Group

The Catering & Suites Manager manages banquet and suite Catering events/activities as well as provides assistance to all areas of the food & beverage department for the profitable management of the concessions and culinary operations, as needed. The Catering & Suites Manager will initiate and authorize employment actions such as hiring, termination, suspension, and discipline.  The Catering & Suites Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.  This position reports directly to the Director of Food & Beverage.  The Catering & Suites Manager works with the Executive Chef to ensure quality and presentation are in accordance with company expectations.

The Catering & Suites Manager will provide oversight and resolution responsibility for employee performance. The Catering & Suites Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the assigned event runs smoothly.  A critical function of the Catering & Suites Manager will be to actively mentor, train and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required. This position will plan, organize, and control events within the facility as assigned and monitor the logistical interfacing of these events with other departments on behalf of the F&B Dept. Duties will include event management tasks after events are booked through their conclusion.

This role will pay a salary of $55,000 to $59,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Job expires 9/30/2024

• Leads in the overall effective management of Catering and Suites operations.
• Monitor and control staffing levels for events based on labor needs
• Hire, train, motivate, coach, and discipline catering and suites services food & beverage staff
• Review, create and develop as needed procedures for both catering and suites food & beverage staff and continue to review and monitor as adjustments are warranted.
• Manage event on site: Finalize lessee requirements; prepare work orders; recommend staffing levels; schedule staff; functionally supervise food & beverage employees
• Ensure compliance with safety, fire and health codes
• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies.  Reports any alcohol service or compliance issues to executive management immediately. 
• Provide assistance and support as needed to the concessions and culinary operations for the food & beverage department
• Troubleshoot during events: make decisions regarding last minute adjustments and impact on contract; liaison with event manager, resolve customer services issues
• Maintain proper stock levels, including monthly inventory of linens, building supplies, beverages, etc.
• Acts as Event Manager / Manager on Duty as needed
• Any and all other duties as assigned by Director of Food and Beverage.

• 3-5 years of increasingly responsible banquet/catering management experience preferably in a convention center or a full-service hotel
• A Bachelor’s degree from an accredited college or university with major course works in Hospitality Management or related fields
• Ability to work a flexible schedule including nights, weekends, and holidays
• Communicate clearly and concisely in the English language, both orally and written
• Possession of, or ability to obtain a valid drivers’ license
• Possession of, or ability to obtain a ServSafe Food, and ServSafe Alcohol Certification or equivalent

Special Knowledge Of:

• Ability to multitask, organize, and deliver outstanding customer service
• Modern office methods, procedures, and equipment
• Accurate financial reporting including but not limited to labor, and COGS
• Proficient knowledge of Word, Excel, Outlook and Powerpoint; training on industry specific software will be provided however prior use of ADP and Clover Sport are preferred
• Able to perceive the needs of facility tenants…be proactive, not reactive
• Knowledge of operating procedures of a public assembly facility
• Terminology used in the convention, trade show, and entertainment industry
• The ability to grow, develop, and train staff members to work as a unit

          Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands, and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          Intellectual/Social Demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including the ability to direct, motivate, and inform staff, and foster collaboration. Being able to recognize and resolve conflicts; being able to openly communicate in writing and verbally with clients.

Physical Demands:

While performing duties of this job, employee is occasionally required to stand, walk; sit; use hands to finger, handle or feel objects, tools or controls; reach within hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

          Work Environment:

The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

Accountabilities:

Organizes and supervises all event details and activities to ensure timeliness, cost effectiveness and ultimate customer satisfaction.

Authority:

Troubleshoots, makes on-site decisions to deal with situations and problems. Functionally supervises food & beverage event staff.