Food and Beverage Administrative Supervisor - Omni Hotels & Resorts

Location

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.  This supervisor will oversee the administrative support for the Food and Beverage Department as well.

Responsibilities

Essential Functions:

•      Responsible for assigned shift, assisting in overall management.
•      Supervise and coordinate assigned shift.
•      Assist in overall supervision of the department as outlined in manager's job description.
•      Check staff punctuality.
•      Complete environmental checklist for dining room.
•      Spot check liquor pars.
•      Order daily supplies.
•      Hold pre-meal meetings.
•      Follow up on established training steps.
•      Handle guest comments and complaints.
•      Ensure guest satisfaction.
•      Stay on the floor during peak hours.
•      Communicate with guests and receive feedback.
•      Observe, teach, and correct staff's service.
•      Monitor each guest experience.
•      Examine food preparation.
•      Examine beverage presentation.
•      Handle any guest complaint.       
•      Maintain condition of dining room.
•      Administrative responsibilities.
•      Assist manager in:

• Scheduling
• Forecast weekly
• Forecast monthly
• Completing weekly payroll

• Participate in interviewing new employees.
• Prepare maintenance requests and follow-up.

• Complete other assigned duties.
• Cost control
• Monitor food and liquor requisitions
• Monitor food waste.
• Monitor labor and payroll costs.
• Check bar controls, shot glass use, red lining, bottles totally empty.
• Must be familiar with and adhere to all liquor liability laws:
• Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
• Prohibiting the sale/service of alcohol to minors.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Perform any other duties assigned by management.

Hotel Specific Essential Functions:

• Monitor flow of Associates in any area worked (arrival / departure / timeliness)
• Flex and flow to business levels in the shift for the shift
• Active in all areas of Food & Beverage as support
• Actively participate in MOS audits for service Associates

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.