Food & Beverage Administrative Assistant - Royal Lahaina Resort

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Food & Beverage Administrative Assistant is responsible for providing secretarial, clerical and operational support for the entire Food & Beverage and Culinary team. You are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide secretarial services to Food and Beverage Manager and general F&B operations.
• Provide accurate verbal and written translation as and when needed in dealing with various situations with Associates, Guests, and Suppliers.
• Assist with menu design, and printing for all outlets and banquet.
• Arrange appointments and meetings for Food and Beverage Manager and record in calendar.
• Assist with payroll management, leave applications, scheduling, and all data concerning in F&B department.
• Reconciliation of Daily Luau Revenue for billing and tips allocation.
• Utilize Birchstreet functions of creating PO, Ordering, Receiving, Closing PO.  Inventory items regularly.
• Assist in coordinating the screening of all applicants for employment.
• Assist to ensure all Banquet Event Orders, Amenity Requests, and Personnel records are maintained accurately and secure.
• Coordinate incoming and outgoing mail (including express services).
• Assist other departments wherever necessary and maintain good working relationships.
• Assist F&B Operations when needed in delivering exceptional guest services.
• Maintain strictest confidentiality at all times on all matters.

F&B Administrative Assistant is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills both oral and written.
• Commitment to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Able to work all shifts if needed to include nights, weekends, holidays

• Ability to work under pressure with attention to details
• Ability to work on your own or in teams
• Proficient with many computer programs such as MS Outlook, Word, Excel, Powerpoint.