Restaurant Supervisor/Lead-Nights - First Gold Gaming Resort

Job Title: FOH Supervisor/Lead-Nights

Location: Deadwood, South Dakota

Reports To: FOH Assistant Manager

Indirect Report: Kitchen Manager/Food & Beverage Director

Status: Non-Exempt

Job Summary:

The role of a FOH Supervisor is to supervise and coordinate the entire front-of-house team and ensure the client receives a warm welcome and that service runs smoothly.

Supervisory Responsibilities:

• Yes

Duties/Responsibilities:

• Ensure customer satisfaction while performing duties.

• Ensure product quality, restaurant cleanliness, maintenance, and security standards are met.

• Ensure team provides fast, friendly, and accurate service.

• Delegate tasks to the team and provide follow-up.

• Proactively assist fellow staff members.

• Assist servers and staff with stocking for the next shift

• Assist servers with serving guests when they need assistance in keeping up

• Engage every guest to ensure they “feel” Deadwoods Finest.

• Perform deposits at the end of the night.

• Close registers, ensuring tills are balanced.

• Hiring and training.

• Schedule flexibility is a must as this position requires some AM and PM shifts.

• Communicate with the assistant manager consistently.

• Assisting the assistant manager with vending inventory and ordering.

• Discuss, plan, and implement new policies with the Assistant Manager.

Required Skills/Abilities:

• Basic understanding of or the ability to learn basic sanitation and regulations for workplace safety.

• Basic understanding of or the ability to learn food handling techniques, preparation, and cooking procedures.

• Ability to function well in a high-paced and at times stressful environment.

• Ability to work quickly and efficiently.

• Ability to work well as part of a team.

• Ability to maintain personal hygiene.

• Ability to understand and follow directions.

• Ability to understand and meet restaurant standards for health, safety, and excellence.

• Ability to remain alert and focused in an environment that is noisy and fast-paced.

• Ability to work effectively with kitchen staff.

• Detail-oriented and thorough.

• Ability to listen and communicate effectively.

• Excellent customer service skills.

• Strong organizational and time management skills.

• Previous experience in a management role.

• Problem solver.

• Previous experience in a fast-service restaurant management role.

• Ability to work all shifts – we schedule to “guest needs”.

• Ability to cross-communicate with the front and back of the house professionally and with respect.

Physical Requirements:

• Prolonged periods walking or standing.

• Must be able to lift, carry, and place up to 60 to 100 pounds at a time.

• Must be able to workdays, nights, weekends, and/or holidays as needed.

• Must be able to bend, stoop, and wipe frequently.

• Must frequently immerse hands in water.

• Must be able to work in a hot and damp environment.

• Prolonged periods of standing and working in a kitchen.

• Exposure to extreme heat, steam, and cold present in a kitchen environment.

• Manual dexterity to cut and chop foods and perform other related tasks.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative for the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Ability:

Ability to read, analyze and interpret common instructions, lists, and safety guidance.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and variety of instructions furnished in written, oral, diagram or schedule form.

Education and Experience:

• High school or vocational school coursework in kitchen basics such as food safety, preferred.

• Minimum of 2 years previous experience in a management role.

Knowledge, Skills and Other Abilities:

• Time management

• Oral communication skills

• Written communication skills

• Professionalism

• Presentation skills

• Technical communication skills

• Interpersonal relations

• Customer relations

• Diplomacy

• Organization

• Conflict Resolution Skills