FOH Assistant Manager - Bowldogs

Job Summary: The Front of House assistant manager's primary duties include supporting the main manager by overseeing day-to-day operations, supervising staff, ensuring quality standards are met, handling customer concerns, managing schedules, conducting employee training, and assisting with financial reporting, all while acting as a key point of contact for both employees and customers when the manager is unavailable.

Key responsibilities of an assistant manager:

Staff Management:

• Hiring and onboarding new employees
• Scheduling staff shifts and assigning tasks
• Performance evaluations and coaching employees
• Addressing employee concerns and disciplinary actions when necessary
• Providing ongoing training and development opportunities

Operational Management:

• Ensuring compliance with company policies and procedures
• Monitoring daily operations to identify issues and implement solutions
• Maintaining inventory levels and stock management
• Overseeing facility maintenance and cleanliness

Customer Service:

• Handling customer complaints and inquiries
• Resolving customer issues efficiently
• Promoting customer satisfaction and loyalty

Financial Management:

• Tracking sales and revenue figures
• Monitoring labor costs and managing expenses
• Preparing sales reports and financial summaries

Requirements:

Must have 2 years of restaurant management experience or a combination of restaurant experience and management experience or education