Floor Supervisor – Table Games - Morongo Casino Resort & Spa

Provide prompt, courteous and accurate service to all Table Games guests while supervising all activity in their designated pit area concerning the game. 

• Supervisory authority over Table Games dealers.
• Resolve guest complaints and maintain quality guest service and effective communication with other departments.
• Supervise dealer rotations.
• Assure the highest degree of game integrity is maintained.
• Observe dealers opening and closing game.
• Maintain chips at workable level in rack and order as needed.
• Keep work area neat and clean.
• Monitor and maintain integrity of the games and players pools, ensuring internal controls are adhered to as directed.
• Maintains all logs and reports and process all paperwork on time.
• Ensuring security of the casino’s assets, ultimate guest satisfaction and team member morale.
• Understands and adheres to all Title 31 procedures
• Must have thorough knowledge of all banking card games used in casino gaming.
• Possesses a working knowledge of all table games, house rules, and table games counting methods and procedures.
• Performs other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Requires strong leadership and motivational skills. Will interact with various levels of staff, management, government officials, and the public. 
• Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; grooming standards, planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Must have knowledge of gaming regulations, basic understanding of computer generated reports. Knowledge of forms and regulations regarding opening, closing and operation of table games. Team leader and innovator relating to marketing concepts. Ability to maintain strict confidentiality of classified information. Must be competent with various PC based software programs. Ability to tactfully and diplomatically deal with the public and staff.  Must possess excellent business sense and high professional ethics.  Must possess a high regard for guest service and team member relations. 

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required. Minimum two years of Table Games and floor supervisory experience.  Strong organizational and communication skills, ability to perform in fast paced and goal oriented environment. 

LICENSES, CERTIFICATES, REGISTRATIONS:

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS:

Public speaking skills are important to the successful conduct of this position. Ability to write reports and business correspondence.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to calculate figures and amounts such as discounts, interest, commissions, rates, ratio, proportions and percentages. 

REASONING ABILITY:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form. Ability to apply legal, regulatory and procedure doctrine, concepts and policy to practical situations. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; talk or hear; and taste or smell. The team member frequently is required to walk and reach with hands and arms. The team member is occasionally required to sit. The team member will occasionally lift or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

This is a fast paced work environment and the position requires the ability to cope with it. The casino environment has moderate to loud noise levels and is a smoking environment. 

WORKING HOURS:

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer while practicing Native American preference according to law.