FLOOR SUPERVISOR - TABLE GAMES - Seminole Gaming

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 375-slot and gaming machines, Table Games, and high-stake bingo seats, with full service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

Under the guidance of Table Games Pit Managers, Team Member performs functions as a Floor Supervisor on an assigned shift. Floor Supervisor is responsible ensuring game within pit are performed within in accordance with established policy and procedures. Assists as needed. Responsible for customer satisfaction while creating a respectful environment for Team Members.  

ESSENTIAL JOB FUNCTIONS:

• • Creates an exciting environment and provides excellent service to external and internal guests.
  • Supervise, coach, instruct and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.
  • Monitor table games activities for adherence to casino and government rules, regulations and procedures. Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
  • Assist in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned employees.
  • Track and document play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
  • Ensure appropriate and professional care and service are provided to guests and employees.
  • Ensure the protection and integrity of games, currency, chips, playing cards and other assets.
  • Practice and foster open, clear, two-way communication with all related departments and superiors.
  • Provide ongoing advice, support and direction to dealers. Apply positive communication, interpersonal and leadership skills with employees at all times.
  • Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.
  • Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
  • Interact with department and Team Members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
  • Additional duties as assigned.
  • Reviewing and maintaining the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.
  • Adhering to and ensuring compliance with all company policies, procedures and internal controls and gaming regulations.
  • Monitoring and managing staffing levels and labor costs and optimizing utilization of assigned pit(s) including adjusting table minimums and maximum bet levels.
  • Managing and overseeing the efficient operation of assigned pit functions and communications with related departments.
  • Maintaining and ensuring adherence to all internal and external regulations, policies and procedures within assigned pit.
  • Creating daily reports on individual pit performance.

Qualifications

QUALIFICATIONS:

• A high school diploma and some college preferred.
• At least year experience in a table games operations supervisory capacity or three plus years experience as a table games dealer; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance preferred to successfully.
• Experience in craps and/or roulette, perferred.
• Strong communication skills.
• Strong mathematical abilities.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).