Floating Leasing Consultant/ Customer service representative - ARCAN Capital

Floating Leasing Consultant

Are you interested in work that is meaningful? We support residents living well, a workplace culture that is friendly, fun, collaborative, and one that encourages success. If you meet the minimum requirements and have a strong customer-focused attitude, you are encouraged to submit your resume. Apply with us today!

Job Summary

As a Leasing Consultant at Arcan, you will play an important role with the onsite management team. Our Leasing Consultants look forward to working with an exceptionally skilled and highly trained team, geared to support your efforts to be successful. Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming handshake, a genuine interest in the people walking through the property office door. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents, and understand the importance of first impressions. As a Leasing Consultant, you manage your success by attaining leasing goals, such as occupancy and rent growth, and by building rapport with prospects and residents. This position requires unmatched customer service and individuals who thrive in a customer-centric, fast-paced environment. Be ready to be busy!

Essential Job Functions:

• Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community, and beautiful grounds.

• Drive the sale by highlighting the quality of the community and the lifestyle available Arcan apartment home.

• Assist prospects in qualifying for an apartment home by collecting appropriate information and initiating background checks.

• Ensure apartments are prepared for move-in and move outs, walking apartments and the community as needed.

• Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.

• You will also use your attention to detail, planning and organizing skills to perform required office activities and coordinate paperwork related to apartment home rentals.

• Help maintain the accuracy of resident ledgers and files. Post rental collections, make bank deposits and oversee the administration of accounting functions for the community.

• Address the concerns of current and prospective residents in a friendly and professional manner.

• Answer all incoming phone calls and emails in a friendly, professional, and timely manner. Respond to all voicemails daily. 

• A willingness to adapt to frequent change as our company continues to grow and evolve.

• Perform any other related duties as required or assigned.

We’re Looking for An Individual Who Has:

• Must be detail oriented, reliable, and able to manage time

• Have a strong work ethic with reliability and dependability

• Enjoy working with others and taking direction when needed

• Maintain a friendly and customer service-oriented approach to co-workers and customers

• High degree of flexibility and tolerance for change

• Ability to work with a diverse group of people and customers

• Ability to work a flexible schedule including weekends and holidays as required

What is required:

• Minimum one year’s experience in residential property management required

• Minimum of one year’s experience in a customer service or sales position

• Strong working knowledge of operating computer systems, specifically Microsoft Office Suite, property management systems; Yardi, Rent Café, and credit screening experience

• Regular attendance, punctuality and dependability required

• A positive, motivating, team-oriented attitude

• Superior customer service! Ability to help our customers and resolve any issues with professionalism and clear communication.

• Ability to manage several tasks at once while remaining detailed and well organized. Strong time management, organizational skills, and good follow-through with attention to detail are skills needed to be successful in this role.

• Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.

• Ability to work with a diverse group of people and customers

• Ability to meet and exceed sales and customer service objectives

• Understanding of federal, state and local fair housing laws and provisions.

• Ability to work a flexible schedule including weekends and holidays as required

 • Bilingual a plus

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday-Sunday 40 hours a week (work schedules may vary). Must be available to work 2-3 weekends per month. Some over-time may be required including “on-call” and/or rotating “on-call” responsibilities.

What’s in it for You?

Great work environment – The Arcan method is designed to set you up for success. There is room for growth within our organization. We are big on growing long-term relationships with our employees and vendors. Our commitment is to create memorable experiences and we believe in taking that extra step for our residents, our communities and each other.

Excellent compensation – In addition to competitive compensation, we'll provide you with world-class benefits, including medical, dental and vision plans, short and long-term disability insurance, holiday pay, vacation packages, and more! Visit our website at www.Arcancapital.com.

About Us

Arcan Capital was founded in 2016 and is growing quickly. We acquire and manage apartment properties across the Southeastern United States. With our current staff of over 80 employees and plans to increase this year, you will be an integral part of our expanding team and play a key role in achieving the company vision by fostering our engaging company culture and ensuring high levels of organizational effectiveness.

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