Flight Support, Technical Coordinator II - EagleView

EagleView® is a leading provider of aerial imagery, property insights and software that transforms the way people work. We hold more than 300 patents and own a large geospatial data and imagery library encompassing 94 percent of the US population! Our company provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

EagleView is currently recruiting for a Flight Support Technical Coordinator Level 2 (TC2).

This role is tasked with ensuring capture assets are in independent fabrication/maintenance of capture systems. A successful TC2 candidate will be willing to travel extensively and will come to the job with strong mechanical and technical skills.

• Act as the main technical support agent for pilots, resolving rig issues to completion
• Independent travel to maintain, modify, and troubleshoot flight rigs in the field
• Assist in fabricating, testing, and improving flight rig hardware
• Work with other departments and EV vendors to escalate and solve multi-departmental issues
• Train pilots on how to operate EV flight rigs. Effectively communicate hardware/ software operation and installation instructions to pilots/ field agents
• Create and maintain flight rig configuration files to ensure proper system function
• Coordinate and perform system software updates 
• High level maintenance of project data for software tracking, troubleshooting and data entry
• Assist in updating and improving documentation for pilots, systems, and processes
• Create and audit reports to track inventory, projects, and workload
• Other duties as assigned

• Technical competency with installing and troubleshooting computer hardware/software
• Ability to communicate and troubleshoot issues over the phone with remote pilots/ suppliers
• Strong mechanical skills including, proficiency in using hand/power tools, light metal fabrication and basic electrical system knowledge
• Previous experience working in a technical or mechanical role (photography, hardware/software troubleshooting, aviation, machining, mechanic, GIS, software development)
• Capability to travel 30%-60% of the year across the US and, occasionally internationally
• Ability to lift 35-50 lbs. independently
• Valid USA Driver's License

Preferred Experience:

• College degree or equivalent work experience
• Technical or mechanical certifications/training
• Experience with Microsoft Windows and basic Linux command line knowledge

Physical Requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols
• Frequently required to sit, stand, walk, talk, hear, bend, and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 30 lbs.
• Will need to comfortably travel long and short distances

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account and Health Reimbursement Accounts; Life Insurance; Employee Assistance Program. This is a full-time position in our Rochester, NY office with a base compensation range of $25 to $27 an hour.

EagleView® and its subsidiaries are committed to leveraging the talent of a diverse workforce to create opportunities for our business and our people. EEO/AA Minority/Female/Disability/Veteran.

Eagleview is an Equal Opportunity, Affirmative Action and E-Verify Employer, committed to a diverse workforce.