Flight Operations Support Specialist - Garmin International, Inc.

We are seeking a full-time Flight Operations Support Specialist in our Scottsdale, AZ location. In this role, you will be responsible for providing technical customer service/support related to transport category aircraft performance and weight & balance activities. You'll be the main point of contact for customers as well as manage customer aircraft configurations, performance questions, change requests, and aircraft weight & balance changes.

Essential Functions

• Manage customer aircraft configurations, provide counsel on intermediate to advanced aircraft performance questions, and handle change requests/aircraft weight & balances changes
• Direct needed escalation inquires to proper departments
• Serve as first-level customer contact, receiving and answering moderately complex to complex questions, inquiries and requests pertaining to Garmin’s aircraft performance products
• Resolve, track and/or route moderately complex to complex customer issues or requests
• Demonstrate proficiency in delivering technical support for Garmin aircraft performance and/or load planning products
• Support testing and deployment of Garmin products/solutions
• Contribute to technical writing and publication of aircraft performance data materials
• Contribute to and enhance development of customer training materials
• Lead project management functions and special projects as assigned
• Investigate and determine root cause of operational events and failures
• Identify issues with aircraft performance and/or load planning and support development of corrective actions
• Ability to travel for customer support and training
• Participate in after hours on-call rotation

Basic Qualifications

• Bachelor’s Degree in aerospace, business or related field OR an equivalent combination of education and experience
• Minimum of 3 years relevant experience (external candidates)
• Demonstrated mastery in performing Flight Operations Support Specialist 1 essential functions and a minimum of 2 years as a Flight Operations Support Specialist 1
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must be team-oriented, possess a positive attitude and work well with others

Desired Qualifications

• Previous work experience in Air Traffic Control, Flight Dispatching, Flight Operations or Aviation Program/Project Management.
• Strong technical knowledge of aviation systems
• Private Pilot’s License

Garmin International is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits