Fleet Service Manager - Harris County
Houston, TX
About the Job
Position Overview:
The Service Manager is responsible for overseeing the daily operations of the multiple Vehicle Maintenance Centers, ensuring optimal vehicle maintenance, repairs, and customer satisfaction. This role involves managing both the technical and administrative aspects of automotive services, ensuring efficient operations, and maintaining high standards of quality and performance.
Job Duties:
Manage daily workflow and operations to ensure efficient performance and quality control.
Oversee scheduling, manage timesheets, and approve vacation requests to assure proper staffing and productivity.
Conduct performance evaluations, monitor automotive repair/maintenance to prevent operational delays, and assure proper repair-order flow to maximize productivity.
Maintain a clean, operational, and organized shop environment.
Work with senior management to set departmental objectives and ensure alignment with overall organizational goals.
Remain current on new products and changes to existing products.
Review and evaluate subordinate's performance.
Conduct counseling sessions and disciplinary actions as needed.
Ensure all staff are adequately trained and equipped to meet service standards.
May handle customer inquiries and issues, ensuring high levels of customer satisfaction and service quality.
Adhere to Harris County Fleet policy, procedures, and standards on vehicle care and operation.
Works with Parts Manager to maintain inventory to ensure availability of necessary parts and tools for service tasks.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.